Aviation Security Officer

Wilson James; Liverpool; On-site; Full time

Job summary

Join Wilson James as a Security Officer at Liverpool Airport, ensuring safety and excellent customer service. You'll be responsible for screening passengers and baggage, controlling access, and responding to emergencies in a vibrant work environment. Wilson James promotes professional growth and offers various perks like a great annual leave entitlement, training opportunities, and a welcoming culture focused on inclusivity.

Benefits

Free Uniform

Excellent training and development

Auto enrolment pension scheme

Staff discount at Liverpool Airport

24/7 Employee Assistance Programme

Free Parking

Paid 2-week training course

Qualifications

• Minimum of 3-year UK residency.
• 5-year checkable background required.
• Ability to maintain a positive attitude and customer-oriented approach.

Responsibilities

• Responsible for passenger screening and ensuring airport security.
• Conduct foot patrols to ensure safety.
• Assist with emergencies as needed.

Skills

Customer service

Communication

Adaptability

Teamwork

Job description

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Be Part of Something Amazing. Join Wilson James

As one of the UK's leading aviation managed service providers, we support in making airports safe, secure, and efficient with outstanding levels of customer service.

Become a Security Officer based at Liverpool Airport.

What You Will Doas a Security Officer

Let's change the world and make a difference.

Being a Security Officer, you will be responsible for ensuring the safe and smooth transition of passengers, staff and airport personnel whilst always maintaining the highest level of customer service and satisfaction.

If you're looking for a rewarding career full of new experiences, exciting opportunities, and career development, then Wilson James is the place for you.

Main Responsibilities

• Passenger Screening – Screening all passengers to the required standards
• X-Ray Screening – Screening/searching cabin & hold baggage to ensure no prohibited articles are brought in
• Access Control – Controlling of access to the aerodrome
• Patrolling –Carry out foot patrols of airside/landside locations to ensure they are secure
• Responding to and assisting with emergency situations.
• Carrying out body searches on female passengers and staff members

What You Can Expect From Us

We aim to create a vibrant, inclusive, safe, and professional work environment that cultivates professional and personal growth. Our people are our greatest asset; we invest in you by offering you all the tools you need to succeed. In return, for your hard work, you will also receive:

• £10.60 hourly pay
• 5.6 weeks Annual leave entitlement
• Free Uniform
• Excellent training and development
• Great annual leave entitlement
• Auto enrolment pension scheme
• As an employer of choice, we focus on wellbeing, training, and career progression.
• Ability to work additional hours (where available) - up to 48hrs per week during Summer months Mar-Sep starting rate of £10.60 but increases to £11.10 on completion of x-ray certification
• Option (where available) to increase to 37.5hrs basic contract upon completion of x-ray certification.
• Staff discount at Liverpool Airport retail units (including a bi-annual duty free sale)
• 24/7 Employee Assistance Programme
• Vivup Lifestyle Benefits (Financial, Mental, Physical Wellbeing)
• Free Parking
• Paid 2-week training course

What We Expect of You

• Have excellent customer service and communication skills
• Basic IT skills
• Demonstrate the ability to think and act quickly in emergencies or under pressure.
• Have an ability to deliver succinct and clear verbal and written reports where necessary.
• Able to demonstrate an ability to work as part of a team.
• Able to deal calmly and confidently with all demands from the public.
• Minimum of 3-year UK residency
• A 5-year checkable background
• Passionate - At Wilson James, we look for people who have a genuine passion for customer service and want to make a difference. This kind of care and support cannot be taught in training, so we are looking for people who are dedicated to assisting passengers wherever possible.
• Adaptable- You must be versatile, confident and competent to work in different areas when required as well as flexible with shift patterns.
• Approachable- You should be the friendly face that our passengers seek out when they need assistance, and they should feel comfortable asking for help from our welcoming and approachable team.
• Positive attitude-Politeness and Courtesy are key to providing good customer service.Wilson James is looking for candidates who take a calm and confident approach when dealing with demands from the public.
• Reliable -Ourexpectations of punctuality and attendance are extremely high to uphold Wilson James' high standards of customer service, so turning up to work early and when required is essential.
• Team player- Teamwork is a critical aspect of our working operations. Ideally, you should be able to work co-operatively as part of a team, as well as independently, to ensure effective customer service is delivered.

To work at any of our aviation sites, an airside pass is essential. We can provide this for you, so long as you have:

5 years Checkable background (including employment, self-employment, career gaps, benefits, and education

Able to pass a CRC, Access NI and CTC (Counter terrorism check) as part of the airside pass application.

Able to pass a colour-blind test.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability