Aviation customer service operative

HM Prison and Probation Service; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A government service provider in London is looking for a skilled individual to join their aviation team. This role involves ensuring compliance with aviation regulations, managing passenger check-ins, and providing excellent customer service. Candidates should have GCSEs in English and Maths at grade C. Experience in the aviation industry is a plus, and the apprenticeship can be tailored to fit existing qualifications.

Qualifications

• Relevant industry experience is an advantage.
• Ability to adapt to different circumstances while maintaining service standards.

Responsibilities

• Ensure compliance with aviation regulations.
• Complete and maintain necessary documentation.
• Handle passenger check-ins and boarding functions.

Skills

Customer service

Effective communication

Team collaboration

Education

GCSE in English (grade C)

GCSE in Maths (grade C)

Job description

We are seeking a highly skilled and experienced individual to join our aviation team. The successful candidate will be responsible for:

• Complying with all aviation regulations, working within legislative guidelines and procedures.
• Completing and maintaining documentation to meet current legislative aviation guidelines.
• Using aviation systems effectively.
• Adapting to different circumstances whilst maintaining customer service standards and remaining polite, helpful and customer focused.
• Adhering to procedures for identification and safe handling of dangerous goods.
• Working effectively as part of a team and with others, identifying and responding to the needs of individuals, including colleagues, other organisations/stakeholders or customers.
• Communicating effectively, transmitting and receiving information and recording it as required.
• Taking appropriate action in the event of an incident, disruption or emergency, liaising with relevant people and recording actions and outcomes as required.
• Interpreting and scrutinising travel documentation.
• Identifying passenger anomalies and reporting to the line manager in accordance with relevant regulations.
• Correctly checking-in all booked passengers and baggage.
• Carrying out the boarding functions, ensuring accurate head counts and security and pre-boarding briefs and passenger handling duties.
• Communicating with flight crew regarding customer and other requirements, for example; passengers with restricted movements.
• Dealing with the required documents and health-related items and the processing channels for these.
• Identifying and using the correct handling method by using IATA PRM codes or via another applicable means of communication.
• Taking remedial action upon identification of faults or errors in a timely manner.

Requirements:

• GCSE in English (grade C)
• GCSE in Maths (grade C)

If you have other relevant qualifications and industry experience, please share. The apprenticeship can be adjusted to reflect what you already know.