Aveda Account Manager - Boots Brighton - 30H

The Estée Lauder Companies Inc.; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in personal care product manufacturing is seeking an Aveda Account Manager for their Boots location in Brighton. The role focuses on driving sales, maintaining high service standards, and implementing marketing strategies. Ideal candidates will have retail experience and strong communication skills, contributing to brand success and customer loyalty.

Qualifications

• Experience in a fast-paced retail or consumer-facing environment.
• Ability to drive self-development.
• Commercial awareness of the industry.

Responsibilities

• Maximising sales through selling and providing excellent service.
• Planning and implementing local marketing and events.
• Managing refunds and complaints per Company guidelines.

Skills

Effective communication

Organization

Prioritization

Commercial awareness

Job description

Aveda Account Manager - Boots Brighton - 30H

Join to apply for the Aveda Account Manager - Boots Brighton - 30H role at The Estée Lauder Companies Inc.

Job Description

The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share by maintaining a consumer-focused approach.

They are accountable for achieving this by:

• Reflecting a credible and professional Brand image to all internal and external consumers at all times
• Maximising sales through selling, providing excellent service, and retail standards
• Adhering to store, Brand, and Company Procedures and guidelines to contribute to efficiencies
• Understanding daily/weekly targets
• Keeping up to date with all sales avenues including eventing, Omni, and digital channels
• Monitoring competitor activities and missed opportunities
• Effectively utilizing social media to drive the business and enhance the Brand image
• Delivering the Brand Strategy and local plans
• Planning and implementing local marketing and events aligned with Retailer activity
• Ensuring excellent service standards, aiming for zero consumer complaints and a culture of surprise and delight
• Acting as a Brand Ambassador, representing and bringing Brand values to life
• Managing refunds and complaints per Company guidelines, consulting with the Area Manager when needed
• Using digital tools to stay informed and knowledgeable
• Developing strategies for consumer recruitment and retention to grow a loyal customer base
• Maintaining up-to-date product knowledge to deliver industry-leading experiences
• Ensuring operational standards in product presentation, housekeeping, displays, messaging, and pricing are maintained
• Reviewing retail standards daily and ensuring compliance
• Managing deliveries, stock movements, and associated administration within set timeframes
• Completing all auditable processes and taking corrective actions where necessary
• Fulfilling information requests accurately and promptly
• Minimising stock loss by following Security Policies and Procedures
• Creating a safe environment for consumers, adhering to Health & Safety policies, and ensuring audit standards are met

Commerciality

• Managing daily replenishment and taking necessary actions
• Maximising sales by utilizing commercial reports for decision-making
• Planning and executing visual merchandising layouts according to guidelines and timelines
• Addressing stock package issues and informing the Area Manager when out of control
• Managing promotions and discounts in line with guidelines
• Identifying trends and suggesting improvements to product performance

Qualifications

• Experience in a fast-paced retail or consumer-facing environment
• Ability to drive self-development
• Commercial awareness of the industry
• Effective communication, organization, and prioritization skills

Additional Information

Seniority level: Not Applicable

Employment type: Full-time

Job function: Sales and Business Development

Industries: Personal Care Product Manufacturing