Avalanche - Account Manager

JobRack; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A growing lead generation agency based near Birmingham seeks a full-time Account Manager to oversee client relationships and ensure satisfaction. The ideal candidate will have over three years of experience in a similar role, a proactive mindset, and a passion for helping clients succeed. This position offers a monthly salary of £2000 - £2500, along with 20 days of paid holiday and a supportive remote team environment.

Benefits

20 days paid holiday + bank holidays

5 paid sick days per year

Qualifications

• 3+ years experience as an Account Manager within a marketing agency.
• Hands-on experience with outbound marketing and lead generation.
• Strong track record in client-facing roles and leading strategic discussions.

Responsibilities

• Act as the main point of contact for clients, managing relationships.
• Run onboarding for new clients and guide them through processes.
• Schedule monthly strategy calls and coordinate with the internal team.

Skills

Client management

Communication

Organizational skills

Problem-solving

Job description

Click here to watch a video by Naeem, the founder and CEO of Avalanche:

https://youtu.be/csNSaFV-LWc

Hi, I’m Naeem, the founder of Avalanche, a growing lead generation agency based just outside of Birmingham, UK. What we do is simple, but powerful.

We help companies grow through smart, tailored outbound marketing strategies. We’re big on trust, clear communication, and delivering real results.

Right now, we’re a tight-knit team - just me and a campaign builder in the Philippines - but we’re scaling quickly and have more demand than we can handle.

I’ve been doing all the client management myself, on top of running the business, and it’s time to bring in someone who can really own our client relationships.

If you love making clients happy, keeping things organised, and being part of a business that’s going places, you’ll feel right at home here!

We’re looking for an Account Manager who’s confident, organised, and passionate about helping clients succeed.

You’ll be the friendly and reliable face of our agency, managing relationships and making sure our clients stick around for the long run.

In this role, you will:

Act as the main point of contact for our clients - respond quickly and professionally to all requests
Run client onboarding and guide new clients through our process
Schedule and lead monthly strategy calls, including agendas and follow-ups
Keep clients focused on their GTM strategy with helpful reminders and nudges
Build strong client relationships and become their go-to contact
Review campaign performance and present reports with useful insights
Coordinate with the internal team to make sure everything runs on time
Spot upsell opportunities and support client growth
Track client retention, satisfaction, and growth KPIs

You’ll be a great fit if you're a naturally positive person who makes people feel good about working with us. You enjoy being the first point of contact and take ownership of relationships. You’re hands-on, commercially minded, and driven by results - but you also really care about the people you work with. You’re organised, curious, and always learning.

Working Hours : You’ll be working full-time on UK hours, with some flexibility if you’re based in South Africa or a nearby time zone. Ideally from 8am to 5pm UK time or 9am to 6pm UK time.

You’ll thrive in this role if you have:

3+ years of experience as an Account Manager within a marketing agency or similar environment.

Hands-on experience with outbound marketing, lead generation, or business development strategies

Strong track record in client-facing roles, including leading strategic discussions and setting campaign expectations
Strong communication skills - clear, friendly, and professional.
Organised and great at managing your time
Confident in meetings and presenting data
Skilled at juggling multiple projects and deadlines
Proactive problem-solver who tackles issues early
Independent, reliable, and truly cares about helping others

Brownie points for:

Experience with outbound marketing (cold email, LinkedIn outreach)
Familiar with remote agency work
Know your way around CRMs, campaign tools, or project management software
Commercially savvy - you understand what matters to business owners

What’s in it for you?

Salary : £2000 – £2500 per month
Full-time : Fully remote role
️ Paid Time Off : 20 days paid holiday + bank holidays
Sick Days : 5 paid days per year.

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The JobRack team are working with Avalanche to help them find their new team member.

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of Avalanche’s needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of Avalanche, applications for this position must be submitted through JobRack and direct contact with Avalanche is not allowed.

We are committed to maintaining a respectful and professional environment for our jobseekers, our clients and the JobRack team. Any form of abuse or disrespect towards our team will result in immediate disqualification from this and all future opportunities through JobRack.

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know. https://jobrack.eu/jobseeker-faq