Availability & Service Continuity Manager - SC Cleared

Access Computer Consulting plc; Reading; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Access Computer Consulting plc is seeking an Event, Capacity, Availability & Service Continuity Manager based in Reading with 1 day on-site per week and 4 days remote. The role focuses on proactive management of service health, resilience and demand across the Service Management operating model.

You will govern Event, Availability, Capacity and Service Continuity Management, ensuring services remain reliable, scalable and recoverable as business needs evolve, working in a complex, multi-supplier

Qualifications

• Significant experience in Availability, Capacity, Service Continuity or Event Management.
• Experience in complex enterprise or managed service environments.
• Experience in multi-supplier, international or security-regulated settings.
• Strong working knowledge of ITIL 4 Availability, Capacity and Performance, Monitoring and Event Management, and Service Continuity.

Responsibilities

• Own proactive management of service health, operational resilience and future service demand across the Service Management operating model.
• Provide governance and coordination for Event Management, Availability Management, Capacity Management and Service Continuity Management.
• Ensure services remain reliable, scalable and recoverable as users, suppliers, locations and business requirements evolve.
• Experience operating monitoring, alerting and event correlation to produce and interpret service availability and performance reports.
• Facilitate continuity planning, disaster recovery testing, resilience exercises and service recovery activities.

Skills

ITIL 4

Availability Mgmt

Capacity Mgmt

Event Mgmt

Service Continuity

Disaster Recovery

Monitoring

Multi-supplier envs

Security regs

Job description

I am recruiting for an Event, Capacity, Availability & Service Continuity Manager to be based 1 day a week in Reading, 4 days remote.

Active SC Clearance is essential.

The role falls inside IR35 so you will need to work through an umbrella company for the duration of the contract.

You will own the proactive management of service health, operational resilience and future service demand across the Service Management operating model. The role provides governance and coordination for Event Management, Availability Management, Capacity Management and Service Continuity Management, ensuring that services remain reliable, scalable and recoverable as users, suppliers, locations and business requirements evolve.

You must have significant experience managing Availability, Capacity, Service Continuity or Event Management practices within a complex enterprise or managed service environment.

Experience operating within multi-supplier, international or security-regulated environments.

Strong working knowledge of ITIL 4 Availability Management, Capacity and Performance Management, Monitoring and Event Management, and IT Service Continuity Management.

Experience operating operational monitoring, alerting and event correlation capabilities and producing and interpreting service availability, resilience, utilisation and performance reporting.

Experience facilitating continuity planning, disaster recovery testing, resilience exercises and service recovery activities.