Availability Manager

Experis - ManpowerGroup; Corsham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading defence organisation is seeking an experienced Availability Manager to support its Service Management function. Key responsibilities include ensuring platform availability, driving service improvement, and applying ITIL best practices. Ideal candidates will have a solid background in ITIL environments, particularly in availability and capacity management, alongside required SC clearance.

Qualifications

• Strong background in availability/capacity management in ITIL environments.
• Proficiency with performance monitoring and reporting tools.
• Solid understanding of IT infrastructure and cloud platforms.
• Excellent stakeholder engagement and communication skills.
• SC clearance required.

Responsibilities

• Manage and maintain ITIL 4-aligned Availability and Capacity Management practices.
• Analyse performance trends and produce availability metrics.
• Identify and implement service improvement opportunities.
• Collaborate with technical teams to meet performance targets.
• Support risk mitigation and resilience planning.

Skills

Availability Management

Capacity Management

Performance Monitoring

ITIL Practices

Stakeholder Engagement

SC Clearance

Education

ITIL 4 Certification

Job description

Availability Manager

Location: Home /Corsham

Start Date: 1st October 2025

Duration: 12 Months

Up to £500/day (Inside IR35)

SC Clearance Required

A leading defence organisation is seeking an experienced Availability Manager to join its Service Management function. You'll be responsible for ensuring platform availability and capacity, driving continuous service improvement, and supporting key ITIL practices including Capacity, Availability, SACM, ITSCM, and Service Level Management.

Key Responsibilities:

• Manage and maintain ITIL 4-aligned Availability and Capacity Management practices
• Analyse performance trends and produce availability metrics
• Identify and implement service improvement opportunities
• Collaborate with technical teams to meet performance targets
• Support risk mitigation and resilience planning

Essential Skills:

• Strong background in availability/capacity management in ITIL environments
• Proficiency with performance monitoring and reporting tools
• Solid understanding of IT infrastructure and cloud platforms
• Excellent stakeholder engagement and communication skills
• SC clearance

Desirable:

• Experience with MoD service environments
• ITIL 4 certification (especially High Velocity IT or Drive Stakeholder Value)
• Familiarity with Lean, Six Sigma, or other CSI methodologies

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.