AV Technician

Electrosonic, Inc.; London; On-site; GBP 31,000 - 33,000; Full time

Job summary

Electrosonic, Inc. seeks an experienced AV Technician to deliver outstanding audio-visual services. The role includes system installation, troubleshooting, and client support, requiring strong technical skills and a customer-centric approach. Join a leader in innovative technology solutions with a commitment to quality and teamwork.

Qualifications

• Experience in the testing, fault finding, servicing and maintenance of electronic audio visual systems, or related field.
• A working knowledge of communications, networking, audio visual systems and system components is essential.
• Good communication skills both verbal and written.

Responsibilities

• Provide client Audio Visual onsite meeting room support services.
• Correct operation of meeting room AV systems in the most efficient and effective manner.
• Ensure a prompt, courteous and appropriate response to customer requests.

Skills

Customer Service

Troubleshooting

Technical Skills

Flexibility

Organization

Education

CTS qualified or willing to work towards

Tools

Audio Visual Systems

Networking

Video Conferencing Systems

Job description

At Electrosonic, we're on a mission. A mission to design, build and support innovative technology solutions that create lasting experiences where people to live, work and play. We're looking for passionate, dedicated game changers to join our team and drive the future of Electrosonic. Think you have what it takes? Read on...

Salary: £31,000 - £33,000 (DOE)

Position

As an experienced AV Technician you will have a good knowledge of AV/VC services including system operation, troubleshooting, installation and maintenance. You will be self-motivated and proactive in your approach and committed to providing a high-quality service across the site. You will join a company providing cutting-edge audio visual solutions for major brands in many international territories. We have a customer-centric ethos and an open, engaging and questioning culture. You will find a company of creative, technical and very smart people who are passionate about what they do and developing others.

What you will be doing

To provide client Audio Visual onsite meeting room support services, to include system operation, troubleshooting and maintenance of electronic communication systems including but not limited to video conferencing, meeting room support, Event support and control systems.

Responsible for the safe and correct diagnosis of faults, removal, 1st line repair, test, and operation of all aspects of audio visual, video conference, display and presentation technologies.

Correct operation of meeting room AV systems in the most efficient and effective manner to ensure minimum down time and maximum performance.

• To ensure a prompt, courteous and appropriate response to all customer requests for assistance, support, short timeframe requests and room administration, working to defined service level agreements and within contractual timeframes / frameworks working directly alongside other front of house services.
• Be responsible for the general tidiness, cable management, safety and order of the service area and meeting rooms - maintaining the highest in room standards at all times.
• Accurately and quickly diagnose and remedy faults and problems with both AV, VC, AC and TP systems.
• Ensure that all systems are fully functional, and that equipment and system down time are kept to a minimum by providing troubleshooting and handover to other identified personnel or departments.
• Support for high profile meetings.
• Responsible for accurate tracking of the client's hardware inventory.
• To provide advice and support to all other staff whenever necessary and to train any associated staff as indicated by senior staff.
• Maintain accurate and current company and customer files.
• To ensure all work is performed to the Company standards and that quality techniques are practiced.
• To work in compliance with the Company's safety manual with safety of self and others in mind at all times.
• Other duties as required or assigned by company or client management.

Person Specification

• CTS qualified or willing to work towards
• A working knowledge of communications, networking, audio visual systems and system components is essential.
• Experience in the testing, fault finding, servicing and maintenance of electronic audio visual systems, or related field.
• Knowledge of touch screen and web-based technology.
• Experience in IP and telephony based video conferencing systems.
• Solid foundation in providing exceptional customer service and support in a fast-paced FOH environment.
• Be organised and flexible with the ability to approach different types of tasks during the working day.
• Being able to prioritize and work under pressure is essential.
• Be competent to a high level of computer literacy.
• Ability to think laterally finding an appropriate solution to fulfil an application or meet a deadline.
• Ability to work as part of a team as well as to work on own initiative and accept accountability.
• Be able to work to the highest quality standards with attention to detail.
• Represent the company in a professional manner on its customers' sites.
• Good communication skills both verbal and written.

Company Description:

Electrosonic is a worldwide audio-visual company with extensive experience in designing, project managing, engineering and supporting AV systems and products.

Founded in 1964, the company has always been among the first to apply new technology to create tailored, state-of-the-art solutions that meet the challenges of the professional AV market.

With over 50 years of experience working on complex projects, both large and small and in multiple geographic territories, Electrosonic has developed a reputation that is unsurpassed in the industry. Many of Electrosonic's projects have been recognized with key industry and sector awards.

Electrosonic aims to develop lasting relationships by working in partnership with our customers and suppliers and all others involved in the project.