AV Technician

Production Futures; London; On-site; GBP 26,000 - 28,000; Full time

Job summary

Production Futures is seeking an AV Technician to play a key role in planning and executing events at premier venues across the UK. The role involves operating AV equipment, delivering outstanding customer service, and ensuring the highest standards of technical operation during events, providing a chance to work with state-of-the-art technology.

Benefits

Private Healthcare with no excess payments for the employee

Employee supported volunteering

Enhanced family leave provisions

Perkbox and Employee Assistance Programme

Company sick pay

Employee recognition scheme

Generous employee referral scheme

Clearly defined career path

Access to state-of-the-art technology

Global presence and opportunities worldwide

Long Service Programme

Qualifications

• Previous experience in service and hospitality is preferable.
• Experience in AV or live events is preferred.
• Experience in audio-visual settings within education is beneficial.

Responsibilities

• Assist in cleaning, testing, maintaining, prepping, and repairing AV equipment.
• Ensure flawless execution through setup, operation, and breakdown of equipment.
• Strive to exceed client expectations through effective communication.

Skills

Customer Service

Technical Ability

Equipment Operation

Job description

AV Technician

London, UK

£26,000 to £28,000 (dependent on experience)

Company Benefits for an AV Technician:

• Private Healthcare with no excess payments for the employee
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee Assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Your area of responsibility as an AV Technician:

Working in some of the best venues and hotels in the UK, you will play an integral part in planning and preparing for events, responsible for delivery and setup from small meetings to large-scale productions.

Equipment Operation

• Assist in cleaning, testing, maintaining, prepping, and repairing equipment prior to events
• Ensure flawless event execution through accurate and timely setup, operation, and breakdown of AV equipment
• Troubleshoot technical issues and resolve problems quickly
• Comply with all security and safety measures, including wearing PPE
• Report health and safety issues to the HSE or Project Manager
• Work as part of a team on larger projects when required

Customer Service

• Strive to exceed client expectations and needs
• Maintain positive relationships through effective communication
• Meet with guests onsite to ensure their needs are met and equipment is functioning properly
• Monitor events and check in on customers throughout the day
• Foster good relationships with clients and venues

Technical Ability

• Understand technical aspects and demonstrate basic troubleshooting skills
• Handle equipment challenges professionally and promptly

Systems Knowledge

• Follow company procedures and accurately complete paperwork
• Use equipment sheets for setup and strike
• Collaborate with staff and vendors on equipment needs
• Utilize up-selling techniques to increase revenue
• Assist with finalizing invoices with clients

Candidate Requirements

Previous experience in service and hospitality is preferable. Experience in AV or live events is preferred. Experience in audio visual or similar in educational environments is beneficial.

Our promise to you

Encore is committed to creating diverse workplaces where everyone feels a sense of belonging. We value diversity, equity, and inclusion, which drive innovation, collaboration, and excellence, helping us connect more closely with our customers.