AV Technician

Kinly; City of Westminster; On-site; GBP 38,000 - 42,000; Full time

Job summary

A leading audio-visual solutions provider in London is seeking an AV Technician to provide technical support across meeting rooms. The role includes L3 incident management and assistance with AV/VC setups. The ideal candidate has a strong background in AV technologies, particularly with systems like Creston and Cisco, along with excellent customer service skills. This position offers a full-time, permanent contract with competitive salary and benefits.

Qualifications

• Excellent working knowledge of AV equipment and protocols.
• Proven experience in client-facing roles within corporate settings.
• Ability to manage incidents and support technical environments.

Responsibilities

• Perform L3 incident management.
• Provide technical support for AV and VC setups.
• Maintain presentation and multimedia rooms.

Skills

Knowledge of Creston, Cisco and Extron kit

Technical understanding of video conference standards and protocols

Working knowledge of networks

Proven industry experience in AV and VC

Client facing experience in a corporate environment

High level of customer service

Job description

Overview

Role: AV Technician

Contract Type: Full-time, Permanent

Location: London, UK

Salary: £38,000 - £42,000 (dependent on experience), plus company benefits

Interview Process: 2 stage (Virtual and Face-to-face)

Hours: Monday - Friday: 40 hours per week operating on a shift basis between 7am - 7pm

Kinly overview

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

Exciting new opportunity has now arisen working for an iconic global organisation with an impressive site in London to provide AV technical and break fix support across all of their meeting rooms and technologies across their estate. The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services below.

Responsibilities

• Perform L3 incident management
• Demonstrate Self Service AV and VC Capabilities to end users wherever possible
• Provide service continuity support including preparation for restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities
• Assist with support for video / audio conferencing problems; investigating faults
• Ensure all multi-media / presentation rooms are maintained in good working order
• Presentation / multi-media meeting room/event support, including duration support
• Provide AV and VC set-up and technical support across all meeting rooms and VC equipped rooms
• Assist with training of new starters and freelancers
• Video / audio conference setup and support
• Assist Project Managers with on-going projects, across all customer sites

Skills and experience / Qualifications

• An excellent working knowledge of Creston, Cisco and Extron kit, Lightware
• A good technical understanding of video conference standards and protocols
• A working knowledge of networks
• Proven industry experience in fields relating to AV and VC activity
• Experience of client facing responsibilities in a corporate environment
• High level of customer service

Interviews / adjustments

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you require details of the vacancy or the application process in an alternative format, please either email outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

• We are experienced: When you join our family you'll be part of a multi-award-winning team made up of the industry's most innovative professionals.
• We are proven: The world's leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.
• We are independent: We partner with the world's best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.
• We are global: You'll be working with alongside the world's leading brands and supporting them on high-profile, international projects.