AV Technical Lead

Encore; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Private Healthcare

Volunteer program

Family leave provisions

Perkbox access

Sick pay

Employee recognition

Referral scheme

Career path

State-of-the-art technology

Global opportunities

Long service program

Job summary

Encore in London is seeking an experienced Audio Visual - Technical Lead to plan, set up and operate complex AV systems for live events. You will lead onsite teams, coordinate resources and support the Technical Manager as needed.

The role emphasises delivering world-class customer service, proactive problem solving and hands-on equipment supervision across multiple events, with progression opportunities within a global organisation.

Qualifications

• 4+ years of field AV experience.
• 3-5 years of customer service or hospitality experience preferred.
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Experience with project management of multiple tasks/initiatives.
• Strong customer, client and co-worker interface experience and abilities.

Responsibilities

• Drives Results - Ensure a flawlessly executed event through setup, operation, and breakdown of advanced audiovisual equipment.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
• Ensures equipment is secure from theft and/or damage when in use.

Skills

Field AV experience

Customer service

Project management

Interpersonal skills

Job description

Audio Visual - Technical Lead

Salary: Around £30,000- £35,000 (depending on experience)

London, UK

Position Overview

The Technical Lead is a point of contact responsible for the planning, set up and operation of small to large-scale audio-visual systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams, planning department resources and contributing towards department improvements. There may also be occasions where the individual may be required to deputise for the Technical Manager/Group Head. This position reports to the Technical Manager relevant to the department.

Company Benefits:

• Private Healthcare after 12 months of service
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-arts technology
• Global presence and opportunities worldwide
• Long Service Program

Key Job Responsibilities

Equipment Operation

• Drives Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
• Troubleshoots technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• See the Bigger Picture - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/venue/client relationship.

Training/Staff Development

• Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.

Event Supervision

• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.

Equipment Maintenance

• Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

Local/Regional deputizing

• See the Bigger Picture –Take ownership of local/regional department running allowing Technical Manager/Group Head to focus more on their day-to-day tasks.
• Drives Results –Assist with training and coaching enabling junior members of staff to perform their duties to the best of their ability.
• Take ownership of department related activities and tasks from a local/regional level if different to Technical Manager/Group Head

Job Qualifications

• 4+ years of field AV experience area is required.
• 3-5 years of customer service or hospitality experience is preferred.li>
• Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
• Experience with project management of multiple tasks/initiatives.
• Strong customer, client and co-worker interface experience and abilities.

Competencies

• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Develops Talent
• Tech Savvy
• Manages Complexity
• Ensures Accountability
• Instils Trust