AV Technical Coordinator

JLL; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global provider in real estate services is seeking an AV Technical Coordinator in London. This 12-month FTC role focuses on providing technical support in AV conference environments, ensuring high-quality service and maintenance of audio-visual equipment. Candidates should have relevant experience, especially in a corporate or hotel setting, and demonstrate strong technical skills and customer service orientation.

Qualifications

• 2 years’ experience in a client/customer service-oriented environment.
• Familiarity with integrated AV systems required.
• Ability to work in a fast-paced environment with competing priorities.

Responsibilities

• Provide technical support for AV conference spaces.
• Proactively identify and resolve AV issues.
• Maintain conference room standards and equipment.

Skills

Client service orientation

Technical troubleshooting

Video conferencing proficiency

Time management

Tools

Microsoft Office

Crestron

Polycom

Job description

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JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

AV Technical Coordinator 12 Months FTC

About The Role

We are looking for an Audio Visual Technician to join our team. This position is primarily responsible for providing support for the AV conference spaces and systems. The candidate will provide technical and general support to ensure proper availability and functionality of the AV spaces and equipment as well as rapid-response troubleshooting expertise.

Key Responsibilities:

• Provide white-glove technical support for internal, customer, and C-level executive meetings
• Proactively identify potential AV issues and provide solutions to clients’ concerns or needs
• Demonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc.
• Bring technical expertise and guidance for the deployment & operation of Crestron Flex and Polycom VTC codec
• Proactively monitor and manage conference room booking system. Assist customers with booking different rooms when they are under repair
• Review standard setup specifications for meetings and conferences
• Contact clients to ensure proper set up of configurable rooms per specifications (table layout, airwall opening, and closure, technology configuration including microphones & projection needed, etc.)
• Ensure cleanliness, temperature, and functionality of conference rooms
• Electronics troubleshooting skills – ability to determine and localize where the problem exists
• Maintain conference room standards for signage, equipment, and seating
• Respond to client requests promptly
• Ensure consumables are available for the client
• Provides support for the audio-video systems and media control systems.
• Troubleshoot and maintain audio/video devices and associated wiring. Responsible for putting in tickets with IT department responsible for audio visual technology
• Perform routine and proactive testing to ensure the functionality of equipment before use.
• Alignment and calibration procedures for audio and video devices
• Responsible for communicating the need for maintenance or repair of audio-visual equipment
• Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment
• Some commissioning and programming
• Any other duties and tasks assigned

Qualifications

Required

• 2 years’ experience in a client/customer service-oriented environment, preferably in a corporate conference centre
• 2+ years of experience with Microsoft Office in an office environment
• Familiarity with integrated AV systems
• Ability to learn new software as required for the position
• Ability to work in a fast-paced environment with competing priorities
• Must always maintain a professional appearance and demeanour
• Experience with a hotel, corporate conference centre, or large enterprise systems

Preferred

• Demonstrate the ability to perform under pressure and manage time well
• Experience with EMS or any web-based conference room scheduling system preferred
• CTS Certification (preferred)
• Crestron, AMX, or Extron Certifications (preferred)
• DSP Programming (BIAMP, QCS) (preferred)

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Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call [phone] to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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