AV Systems Team Leader

Merlin Entertainments Group; Alton; On-site; GBP 100,000 - 125,000; Full time

Job summary

Join a leading entertainment powerhouse as an Audio Visual Systems Team Leader at Alton Towers Resort. In this dynamic and hands-on role, you'll manage a team responsible for the seamless operation of cutting-edge AV technology, contributing directly to memorable guest experiences. With competitive pay, perks like free attraction tickets, and opportunities for growth, this position is perfect for a passionate AV expert ready to lead in a vibrant environment.

Benefits

Merlin Magic Pass - 20 free tickets

40% discount online off LEGO

25% discount in on-site shops/restaurants

Access to discounts on over 1000 retailers

Ongoing training and development opportunities

Qualifications

• Must have experience in audio-visual systems maintenance.
• Leadership experience in technical teams is essential.
• Solid understanding of industry health and safety legislation.

Responsibilities

• Lead a team of eight AV technicians and guide daily workloads.
• Maintain and service AV equipment, ensuring operational efficiency.
• Program and modify complex AV systems.

Skills

Audio-visual systems programming

Leadership

Fault finding

Networked AV protocols

Safety standards compliance

Education

Level 3 or higher qualification in AV discipline

Tools

Q-SYS

Medialon

Chroma-Q Vista

Pharos

Hippotizer

7th Sense Delta

Job description

What you'll bring to the team

Qualifications & Experience

About the Role:

Join the team at Alton Towers Resort as an Audio Visual Systems Team Leader, where you’ll be the first line of support and primary point of contact for maintaining, troubleshooting, servicing, and monitoring all AV equipment within the department. This is a hands-on leadership role where your expertise in specialised audio-visual systems will ensure our shows and attractions run seamlessly.

This is a full time role which will include weekend work.

Key Responsibilities:

• Lead and support a team of eight AV technicians, guiding daily workloads and stepping in to provide direction in the absence of the AV Technical Team Leader.

• Maintain and service all department AV and associated equipment, ensuring accurate record keeping and proactive fault finding.

• Program, interrogate, and modify complex AV systems, including Q-SYS, Medialon, Chroma-Q Vista, Pharos, Hippotizer, and 7th Sense Delta.

• Work confidently with networked AV protocols such as TCP/UDP, MIDI, Art-Net/RDM, Q-LAN, Dante, RS232/485, HDBase-T, and SMPTE.

• Demonstrate strong working knowledge of Ethernet/IP network systems.

• Ensure compliance with relevant safety standards and legislation, including BS7671, BS7909, LOLER, PUWER, EAW, and HASAWA.

Qualifications & Experience:

• Level 3 or higher qualification in a relevant AV discipline, or proven professional experience within the audio-visual industry.

• Solid understanding of audio-visual systems programming and maintenance.

• Leadership experience, ideally supporting or leading technical teams.

• Familiarity with industry health and safety legislation and best practices.

Why Join Us?Alton Towers Resort offers a dynamic work environment where your technical skills and leadership will directly contribute to creating memorable guest experiences. If you’re passionate about audio-visual technology and thrive in a fast-paced setting, we want to hear from you.

Benefits

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities
• Plus, many more...

Pay Range

Compensation between GBP £16.50/Hr.-GBP £16.50/Hr.