AV Systems Regional Supervisor

EOS IT Solutions; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

EOS IT Solutions seeks a Regional Supervisor for EMEA to lead and manage a team. Responsibilities include onboarding, serving as an HR liaison, and ensuring service governance across the region. Ideal candidates will possess strong leadership capabilities, excellent customer service skills, and knowledge of Audio-Visual Systems.

Qualifications

• Strong interpersonal and customer service skills.
• Experience in team leadership and team building.
• Knowledge of Audio-Visual Systems and integrations.

Responsibilities

• Manage day-to-day operations and team performance.
• Conduct onboarding and training for technicians.
• Develop client relationships and explore service growth.

Skills

Customer Service

Team Leadership

Data Analytics

Job description

Audio Visual Systems Regional Supervisor - EMEA

WHO WE ARE:

EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

As Regional Supervisor you will be responsible for leading the EMEA team in its day-to-day operations. This includes but is not limited to: Conducting onboarding, offboarding, and training for all technicians. Communicating and partnering with other teams regarding existing and upcoming projects and directing the team as necessary. Act as a team liaison for all employee needs from an HR perspective. Manage all equipment and vendor purchase requests for break fix and projects. Works with the leadership team to maintain all dashboarding, metrics, and reporting.

Works with SDM and Client to establish future headcount and service demands. Conduct regular 1:1 meetings with team members and host weekly team meetings. Actively works to develop client relationships and explore team/service growth opportunities. Ability to scope new projects and provide high level consultation of partner asks and delegates accordingly. Responsible for collaborating with other Regional Supervisors and leadership to deliver a robust governance platform with adequate dashboards and data. Responsible for overall service governance in the region and maintaining all Service Level Agreements.

What You’ll Do

• Manages all roles & responsibilities of all Technicians, Senior Technicians and System Engineers

• Conduct onboarding, offboarding and training for all Technicians

• Communicates & partners with other teams regarding existing & upcoming projects then relay that information to the team where necessary

• Team liaison for all employee needs from an HR perspective.

• Manages the request and approval of all travel requests and the billing of associated costs

• Manages the team's day to day budgets and generates Purchase requests

• Manages the team's dashboard and ensures all metrics and reporting standards are met

• Works wit h Service Delivery Manager (SDM) & Client to establish future headcount and plan to deliver

• Manages the teams Wiki, Hub, and newsletters to the wider company

• Conducts regular 1:1 meetings with team members and hosts weekly team meetings

• Actively works to develop client relationships & explores team opportunities

• Ability to scope new projects and provide high consultation of partner asks and delegate accordingly

• Responsible for collaborating with other leads & executives to deliver a robust governance platform with adequate dash boards & data available

• Responsible for overall service governance in region delivering on all SLA's

• Travel required up to 25%

Key Skills:

• Strong interpersonal and Customer Service skills

• Team leadership and team building

• Data analytics and process driven decision making

• Ability to remote manage people and projects

• Knowledge of Audio-Visual Systems and Integrations

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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