AV Support Technician

Unisys; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology services provider in London is seeking an AV Technician to support customers with audio-visual and video conferencing needs. Responsibilities include managing AV tickets, maintaining equipment inventory, and offering technical support during events. Ideal candidates will have previous experience, strong AV knowledge, and good communication skills. This position is crucial for ensuring high-quality service during client events.

Qualifications

• Previous experience in a similar role.
• Good knowledge of Audio-Visual, Digital Signage & VC Systems.
• Experience of installing AV & IT hardware and software.

Responsibilities

• Manage AV tickets and video conferencing requests.
• Maintain an inventory of AV equipment.
• Provide technical support to customers during operations.

Skills

Audio-Visual knowledge

Video conferencing systems

Customer service skills

Problem-solving ability

Teamwork

Time management

Tools

ServiceNow

Job description

Overview

What success looks like in this role: Unisys are looking for an AV Technician, with strong audio visual and video conferencing knowledge, to support our customer in London.

Responsibilities

• The distribution and management of AV tickets, ad-hoc AV requests and video conferencing
• Maintain an inventory of supported rooms/suites and AV equipment therein
• Assist in providing data for reporting purposes
• Deal with day-to-day administrative duties and any ad-hoc duties required
• Diagnose general issues with industry standard AV products as well as other computer-related products in meeting rooms/spaces and conference suites
• May be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools
• Manage tickets in client’s ServiceNow environment
• Provides AV related technical support to customers in solving technical problems that occur during the operation of company supported products
• Desk side support specialist with good customer service manner
• May have project management responsibilities for smaller projects
• Performs maintenance as required
• Perform regular inspections to ensure AV equipment is setup and working correctly
• Provides follow-up on problems or escalation
• Work with local Facilities Management and 3rd party vendors where necessary to resolve issues (including escorting of OEM’s/Vendor support staff)
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Support the clients high pressure new business events

Qualifications

• Previous experience in a similar role
• Good knowledge of Audio-Visual, Digital Signage & VC Systems
• Experience of installing AV & IT hardware and software and diagnosing & resolving problems
• Ability to plan and prioritize workload with good time management
• Ability to work under pressure
• Competent to a high level of computer literacy
• Able to work as part of a team
• Good communication skills both verbal and written

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