AV Onsite Support Engineer

TN United Kingdom; Preston; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking an Onsite Support Engineer to enhance the customer experience at key sites. This role involves working closely with the AV Team to provide exceptional support for conferences and events. You will be responsible for setting up and troubleshooting AV equipment, ensuring everything runs smoothly for users and customers. The position offers flexible hours and the chance to work in a collaborative environment with opportunities for career development. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Company van

Flexible hours

Overtime

Two volunteer days per year

Comprehensive benefits package

Qualifications

• Experience in setting up AV equipment for meetings.
• Ability to troubleshoot both hardware and software issues.

Responsibilities

• Support Conference, Service, and Installation Teams on site.
• Set up and operate AV equipment for meetings.
• Troubleshoot and resolve AV/VC issues.

Skills

AV equipment setup

Troubleshooting hardware issues

Troubleshooting software issues

Customer service

Security clearance

Job description

Salary Package: Competitive base salary, company van, overtime, two volunteer days per year, and a comprehensive benefits package.

Hours: Flexible hours, Monday – Friday, typically from am to pm.

Contract Type: Permanent, full-time.

Interview Process: Two-stage process.

Why SCC?

• An inclusive workplace
• Excellent package: solid basic salary and company benefits
• Hybrid working & core hours aligned with role requirements
• Career development and lifelong learning opportunities
• Opportunity to join Europe's largest privately-owned IT company

Role overview:

The Onsite Support Engineer plays a crucial role in providing additional support at Warton and Samlesbury Sites alongside the existing AV Team. The position is based at Warton and involves working with the AV Team on conference and event support, as well as collaborating with Visavvi Onsite Service and Installation teams.

The individual will troubleshoot and resolve technical issues, assisting Visavvi On-Site Service and Installation Engineers to enhance the customer experience from the AV Department.

Must reside within the Preston / Blackpool area to ensure prompt support for onsite clients.

Key responsibilities:

• Support the existing Conference, Service, and Installation Teams on site
• Set up, derig, and operate AV equipment for onsite and offsite meetings
• Conduct meeting room checks to ensure all equipment functions correctly
• Provide high-quality service to users and customers
• Troubleshoot and resolve AV/VC issues
• Report and maintain conference equipment
• Work collaboratively with the current onsite Conference Technician

Skills and experience:

• Experience setting up AV equipment for onsite meetings
• Proven ability to troubleshoot hardware and software issues efficiently
• Ability to obtain security clearance
• Must live within Preston / Blackpool area for prompt support
• Willingness to work out of hours if required
• Experience delivering exceptional customer service

About You

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our blog for more information.

Bank or payment details should not be provided when applying. All applications should be submitted via the 'Apply now' button.

Created on 26/04/2025 by TN United Kingdom