AV On-Site Manager

Concept; London; On-site; GBP 51,000 - 60,000; Full time

Job summary

A leading global audio visual integrator is seeking an AV On-Site Manager in London. You will manage onsite technicians and ensure all client activities are delivered per service level agreements at conference centres. The role offers a competitive salary and benefits including a pension contribution and private medical insurance after a probation period.

Benefits

3% pension contribution

23 days holiday in first year

Death in service (3x Annual Salary)

Private medical insurance after probation

Qualifications

• Experience managing onsite staff and operations.
• Ability to communicate effectively with clients and teams.
• Understanding of audio-visual equipment and event services.

Responsibilities

• Direct management of onsite technicians and freelancers.
• Oversee service improvements and incident management.
• Maintain operational standards and client satisfaction.

Skills

Team Management

Communication

Incident Management

Performance Management

Job description

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To apply for this vacancy, please send an email to: [emailprotected] with your name, contact telephone number and attach the latest copy of your CV.

AV On-Site Manager

London salary up to £60,000

The AV Site manager will be predominantly based at sites across London. A leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Site Manager to be a key part of our London team, taking full responsibility forensuring all activities at client’s conference centre locations are delivered as per existing SLAs. They are the face of Global Multimedia Services to the client and have a primary goal of satisfying the client’s needs throughout their meetings and events. Site Managers work with technicians, general client services and the technical production team to plan for events and meetings occurring in the conference centre by fulfilling staffing requirements, certifying equipment health, managing costs and overlooking onsite activities.

Team Management

• Direct management of onsite technicians and cover/freelancers
• Service Improvements – work with the Operations Team to identify service improvements
• Incident management – manage process lifecycle as per client internal processes
• Discipline – maintain an organized and professional environment where the team is managed to meet and exceed client standards
• Performance Management – regular 1 to 1 meetings with direct reports, performance improvement plans if required
• Daily workload management and allocation of all resources

Administration

• Daily & Weekly Operations Meetings – staff requirements, technical requirements, room health status, AV charges

Staff rota and holiday requests

Service Requests - decision maker regarding service requests for their respective locations

Maintenance - ensure that all spaces are being regularly checked by technicians in line with existing procedures

Service Repairs - In the event of a service failure, site managers are responsible for opening and closing tickets regarding the issue at hand, engaging the service team for break/fix items if necessary, and escalating if still not resolved

Business Liaison – client communication, updates, feedback, and operational status

Financial – Monthly billing reports, purchases, overtime

Equipment Inventory & Tracking

• Weekly Events Scheduling Forecast – staff, hire, and technical requirements
• Reporting Metrics - ensure all operational financial, and metrics reports are provided to the client and proAV senior management both via Monthly/Quarterly Service Reviews and ad-hoc requests

* 3% pension contribution (After 6 months probationary Period)

* 23 days holiday in first year
* Death in service (3x Annual Salary)
* Private medical insurance (After 6 months probationary period)
* Working for a company who has the infrastructure and resource to deliver the solutions
they sell, Cutting edge video conferencing solutions
* Join a company who will value you and your opinions

To apply for this vacancy, please send an email to: [emailprotected] with your name, contact telephone number and attach the latest copy of your CV.