AV & IT Support Technician

M&C Saatchi; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an AV & IT Support Technician to provide operational support across the Group. The role encompasses managing AV equipment, coordinating events, and delivering IT support to ensure seamless operations. The position offers a competitive salary and benefits, with opportunities for personal development in a diverse and inclusive workplace.

Benefits

27 days annual holiday

Private healthcare

Employer contributory pension

Life assurance

Income protection

Subsidized gym membership

Learning opportunities around D+I

Qualifications

• Experience in AV and IT support, particularly in event environments.
• Proficient in Microsoft support tools and hardware diagnostics.
• Excellent communication and teamwork skills.

Responsibilities

• Manage AV equipment and support event coordination.
• Act as point of contact for operational support.
• Provide 1st and 2nd line IT support, resolving service desk tickets.

Skills

Microsoft support

Hardware diagnostics

Windows 10/11 support

Incident management

Printer troubleshooting

Strong communication skills

AV technologies

Job description

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The AV & IT Support Technicianwill be responsible for delivering efficient operational support across the Group, ensuring high-quality management of meeting rooms, AV equipment, and events both internal and external. The role requires close collaboration with internal teams, stakeholders, and external suppliers to maintain a best-in-class working environment.

This position is critical in supporting compliance, maintaining infrastructure, and driving operational excellence, while also overseeing event coordination for both internal and external engagements.

In addition to AV and event responsibilities, this role also involves providing 1st and 2nd line IT support as needed. This includes resolving service desk tickets, delivering deskside technical assistance, and supporting end users with hardware, software, and system-related issues to ensure seamless day-to-day operations.

What you'll do:

• Meeting Room Management – Oversee, support, and maintain all meeting rooms. Work closely with IT team.
• Event & Pitch Coordination – Lead planning, execution, and support for internal and external events and pitches.
• Digital Signage & Office Environment Services – Manage audio streaming, events, and presentations across office spaces.
• Equipment Maintenance – Ensure all AV and operational equipment is in working order, reporting faults via onsite procedures.
• Confidentiality & Data Security – Safeguard sensitive materials related to presentations, events, and broadcasts.
• Operations Support – Provide administrative assistance, including responding to requests and tickets, screening calls, and handling inquiries.
• AV Setup & Technical Assistance – Assist staff and clients in using fixed and portable AV equipment for meetings and conferences.
• Diary & Calendar Management – Support scheduling of AV services, events, and meetings.
• Asset Management – Maintain operational databases for all AV and Meeting room hardware.
• Daily Operational Support – Act as the point of contact for operational event support needs.
• AV System Setup & Operation – Lead the setup and management of AV equipment and systems.
• General IT Support (1st/2nd Line) – Assist with IT support duties including incident response, troubleshooting, imaging devices, user onboarding/offboarding employees, Office admin, and troubleshooting hardware/software issues.

What you'll bring:

• Proficient in Microsoft support (Outlook, Teams, OneDrive, SharePoint)
• Hardware diagnostics and troubleshooting (Windows and Mac laptops and peripherals)
• Windows 10/11 and macOS support experience
• Incident and ticket management using tools like ServiceNow or Fresh Service
• Printer and network troubleshooting
• Strong communication skills and ability to build positive relationships.
• A proactive team player, actively contributing to the workplace culture.
• Strong IT proficiency, particularly in AV and event technologies.
• Experience of events and conferences, including operating sound desks, visuals and cameras.
• Hands-on knowledge of the procedures used in the installation, modification, maintenance and repair of IT/AV hardware and software.
• Good knowledge of Microsoft Office.

WHAT YOU’LL GET

For the right candidate, we will offer a competitive salary and benefits package which includes 27 days annual holiday, private healthcare, employer contributory pension, life assurance and income protection. We also offer a host of benefits that support wellbeing including subsided gym membership, whilst our commitment to Diversity, Equity and Inclusion sees us offer learning opportunities around D+I, targeted mentoring programmes and the opportunity to participate in a number of active Employee Led Networks and associated events. Finally, this role will be supported with all the necessary personal development required to set someone up for success.

M+C Saatchi Group is an Equal Opportunity Employer which does not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on talent and capability, without regard for any personal characteristics.

All employee information is kept confidential according to General Data Protection Regulation (GDPR).