AV Field Service Engineer (Zurich)

TN United Kingdom; Bishop's Cleeve; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an experienced AV Field Service Engineer to join their dynamic team. This role is crucial for maintaining high levels of customer service through onsite attendance and remote support. You will be responsible for ensuring fault resolution and managing client communications effectively. With opportunities for European travel and a focus on enhancing service delivery, this position offers a chance to make a significant impact in a thriving company. If you thrive under pressure and have a passion for AV technologies, this is the perfect opportunity for you.

Qualifications

• Experience in AV Field Service Engineering with strong customer service skills.
• Ability to manage client communications and escalations effectively.

Responsibilities

• Perform field service engineering work and onsite support as needed.
• Manage and update fault tickets to ensure client satisfaction.

Skills

AV / VC / UC technologies

Client communication

Calm under pressure

Multi-tasking

Attention to detail

Organizational skills

Flexibility

Job description

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Client:

proAV Limited

Location:

Bishop's Cleeve, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

683e587f8cc9

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

About The Role

Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.

Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing proAV, taking full responsibility for maintaining high levels of Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s.

You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account is upheld. You shall be responsible for the management of and timely updating of fault tickets.

This is an exciting opportunity for an exceptional, experienced AV Field Service Engineer to join an established operation with scope to drive and enhance the service at every opportunity.

Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

• Field service engineering work as required
• Onsite Service Engineering covering client sites as required
• Travelling to Client sites (including European travel if required)
• Site and event coordination and support
• Preventative Maintenance calls as required
• Rotation of client sites as required
• Site surveys
• Small works installations, including handover to Client
• Working any rotational shift basis as required
• Administration necessary to support engineering role

Desirable skills

• Technically proficient in AV / VC / UC technologies
• Able to manage Client communications and escalations
• Calm under pressure
• Ability to take responsibility
• Ability to multi task and prioritise
• Excellent communicator on both telephone and email
• Meticulous attention to detail
• Organised
• Flexible approach