AV Field Service Engineer

Clarify Consultancy Ltd; Watford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading communications company seeks a self-motivated AV Field Service Engineer to ensure top-tier service for clients. Responsibilities include problem resolution at client sites, delivering training, and maintaining excellent technical standards. They offer competitive pay, flexible hours, and assistance for career development within a dynamic environment.

Benefits

Excellent salary and overtime pay

Flexible working hours

25 days holiday

Company van, laptop, and phone provided

Training and career progression support

Qualifications

• At least 2 years experience in audio/video or technical role.
• Ability to install and configure equipment using software tools.
• Self-motivated, reliable, and effective in managing workload.

Responsibilities

• Attend client sites and resolve issues promptly.
• Deliver training for end users post-installation.
• Complete job reports accurately for client sign-off.

Skills

Problem solving

Communication

Interpersonal skills

Analytical skills

Job description

Our client, a leading communications company, is looking to recruit a self-motivated, professional, and efficient AV Field Service Engineer to supporting their client base and ensure that a first-class service is delivered.

Reporting to the Technical Director duties will include:

• Attending client sites and resolving issues in a timely and neat manner.
• Communicating with clients.
• Self-motivated with a commitment to the issue at hand.
• Using problem solving skills to find faults and consistently provide high standard solutions.
• Delivering end users training after installation of new devices
• Accurately completing job reports, explaining steps taken, and getting sign-off by the client
• Accurately completing other service records
• Building relationships with clients
• Identifying sales opportunities with existing clients and feeding back to our Sales team
• Conducting and recording site surveys to a high standard
• Maintaining standards of technical excellence within the team
• Participating in various training and development

As a successful candidate ideally, you will have at least 2 years previous experience within a professional audio, video, video conferencing or similar technical role with the ability to install, configure equipment using software tools and able to terminate cables to industry standard. Be self-motivated, reliable, possess excellent communication, analytical and interpersonal skills together with the capacity to plan and manage your own workload efficiently. As this is a field-based role a current driving licence is essential.

In return the company offers an excellent salary and overtime pay, flexible working hours, 25 days holiday, bonus together with the training and support to aid career progression within an innovative and dynamic company. The company also provide a company van, laptop, phone and necessary tools/equipment.