AV Field Service Engineer

Alecto Recruitment; City Of London; Hybrid; GBP 38,000 - 43,000; Full time

Job summary

A dynamic technology firm in London is seeking a Field Service Engineer to ensure AV systems run smoothly, provide proactive maintenance, and deliver exceptional customer service. Candidates should have a strong background in AV technologies and a customer-first mindset. This full-time, permanent role offers opportunities for national and international travel.

Benefits

Opportunities for training and development

Supportive team environment

National and international travel opportunities

Qualifications

• Experience with AV systems like Crestron, Extron, AMX.
• Ability to troubleshoot and resolve technical issues.
• Valid driving license and willingness to travel.

Responsibilities

• Respond to support tickets and troubleshoot issues.
• Conduct on-site visits for diagnostics and maintenance.
• Ensure exceptional customer service.

Skills

Strong knowledge of AV and conferencing systems

Understanding of video, audio processing, and IT networking

Experience with building technologies

Confident with schematics and diagnostics

Excellent communication skills

Strong organizational skills

Job description

Overview

Audio Visual Field Service Engineer

Job Title: Field Service Engineer

Location: London (remote & client sites)

Salary: £38,000 to £43,000 per annum

Contract: Full-time, permanent

Join as a Field Service Engineer

Our client doesn't just deliver cutting-edge technology - they create smarter, more connected environments where people love to work, meet, and collaborate. They're looking for a Field Service Engineer to join their dynamic Service team and play a pivotal role in shaping their clients\' ongoing experience with the innovative solutions they provide.

This is a fantastic opportunity for someone who thrives in a fast-paced, client-focused role, with the chance to work across a wide variety of AV and building technology systems. If you're a natural problem-solver who enjoys variety, responsibility, and delivering first-class service, this role could be for you.

What you'll be doing

As a Field Service Engineer, you\'ll be at the frontline of client engagement, ensuring systems run smoothly and issues are resolved quickly. No two days are the same - you\'ll switch between remote support, site visits, diagnostics, and proactive maintenance.

• Responding to support tickets иnd calls, troubleshooting and resolving issues.
• Conducting on-site visits, diagnostics, and preventative maintenance.
• Monitoring equipment, carrying out firmware updates, and managing RMAs.
• Working with service desk and account managers to maintain client satisfaction.
• Producing accurate documentation, site reports, and updates.
• Insuring exceptional customer service across all interactions.

What the Client is looking for

We\'re seeking someone who brings both technical expertise and a customer-first mindset.

Technical skills & experience

• Strong knowledge of AV and conferencing systems (Crestron, Extron, AMX, Biamp, BSS Soundweb).
• Understanding of video, audio processing, and IT networking fundamentals (IP addressing, VLANs, cable testing).
• Experience with building technologies (access control, CCTV, BMS, lighting).
• Confident with schematics, firmware updates, and diagnostics.

Personal qualities

• Excellent communicator, able to explain technical info clearly to all audiences.
• Calm, professional, and solution-focused, even under pressure.
• Strong organisational skills and the ability to prioritise effectively.
• A true team player who also works confidently on their own initiative.
• Willingness to travel across the UK and occasionally into Europe.

Additional requirements

• Valid driving licence and passport.
• Willing to undergo security clearance checks where required.

Why join the Client

This is your chance to be part of a forward-thinking business that\'s transforming workplaces and buildings through technology. The company is passionate about delivering an exceptional "white glove" service to their clients and supporting their team with opportunities to grow and develop.

Here\'s what you can expect:

• Work with a wide range of exciting technologies beyond AV.
• A supportive team environment where knowledge sharing is encouraged.
• Opportunities to expand your expertise across spaces and building technologies.
• National and international travel opportunities.
• The chance to make a real impact on high-profile client sites.

Ready to take your engineering career to the next level?

Apply now and become part of a team that\'s redefining what\'s possible in workplace and building technology.

INDAV

Apply now to discuss this fantastic opportunity and take the next step in your Audio Visual career.

How to Apply:

Please send your CV and a short cover letter highlighting your relevant experience and qualifications to or call us on (phone number removed) #207 for a confidential discussion.

Alecto Recruitment Limited is acting as an employment business for this vacancy