AV / Event Technician

TN United Kingdom; City of Edinburgh; On-site; GBP 40,000 - 43,000; Full time

Job summary

An exciting opportunity has arisen for an experienced Audio Visual / Event Technician to join a globally recognized leader in AV and Unified Communications technology. This role involves providing essential technical support across various meeting rooms, ensuring seamless event experiences for high-profile clients. You'll engage directly with executive management, enhancing collaboration and productivity through advanced AV solutions. Join a multi-award-winning team dedicated to delivering exceptional user experiences and be part of a company that values inclusivity and innovation in the workplace.

Qualifications

• Proven experience in AV support and technical roles.
• Industry certifications in AV technologies preferred.

Responsibilities

• Provide remote and onsite AV support for meetings.
• Manage AV hardware and ensure smooth conference connections.
• Liaise with clients for large events and provide technical assistance.

Skills

AV support technician experience

Excellent communication skills

Customer-facing experience

Cisco AV technologies knowledge

Industry certifications (Cisco, Avixa, Crestron, Extron, WebEx)

Liaising with clients and vendors

Lighting and Acoustic knowledge

Strong written and verbal communication

Executive management skills

Job description

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Salary: £40,000 - £43,000 (depending on experience), plus large company benefits

Hours: Potential shift pattern dependent on work load otherwise 8am - 5pm

Interview Process: 2-stage process including a virtual call and a face-to-face

Kinly is a global leader in Audio Visual and Unified Communications technology, partnering with numerous high-profile organizations to enhance collaboration, engagement, and productivity. We design, engineer, and support AV and collaboration technology solutions that deliver real business value and exceptional user experiences.

Kinly is one of the world’s most recognisable companies within the Audio Visual and Unified Communications technology space, working with numerous high-profile global-class organisations, helping them drive maximum collaboration, engagement and productivity to enable their colleagues to work together, from everywhere.

Now we have an exciting opportunity for a proven Audio Visual / Event Technician to work on a brand new building for one of our prestige clients; to provide AV technical support across all of their meeting rooms.

The position involves a high degree of exposure, working sometimes with executive management and managing directors of the organisation.

Key responsibilities:

1. Review daily AV schedule and provide both remote and onsite room support
2. Provide first line break-fix support for all AV hardware
3. Ensure scheduled conferences are connected without any issues
4. Responsible for overall administrative works such as responding to AV support hotline calls and emails
5. Review and send reports of automatically generated tickets within TMS and other VC related infrastructure
6. Carry out daily proactive rooms checks
7. Review, respond and handle support tickets received into the AV queue
8. Setup and provide in room support for events
9. Work with others within the team, support events, including pre-event testing of audio, wireless microphones, VC connections and displays
10. Liaise with clients for large events to understand clients’ requirements
11. Attend pre-production meetings required for any scheduled special events
12. Primary Support to Operate in room systems for Global Production Events

Skills & experience:

1. Proven experience working in an AV support technician role
2. Excellent communications skills and process & procedure oriented
3. Experience within a customer-facing role
4. Working knowledge of Cisco AV technologies
5. Industry standard certification (Cisco, Avixa, Crestron, Extron & WebEx)
6. Capable of liaising with internal, external clients, vendors, venue account managers and project managers to successfully deliver events
7. Working knowledge of Lighting and Acoustic
8. Strong written and verbal communication skills
9. Excellent customer and executive management skills

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please either email [emailprotected] outlining your requirements; or you can view the vacancy via the Kinly page on Vercida which allows you to customise the content so that you can review in a way that works best for you.

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.