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AV Engineer (High End Residential Sector)

JR United Kingdom

London

On-site

GBP 40,000 - 50,000

Full time

13 days ago

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An established industry player is seeking an experienced AV Engineer to deliver exceptional service in the high-end residential sector. This role involves on-site support, troubleshooting, and installation of advanced technology control solutions. You will be responsible for managing service tickets, providing timely updates, and ensuring client satisfaction through effective communication and problem resolution. Join a dynamic team where your expertise will directly impact the success of innovative home automation projects. If you are passionate about audio-visual technology and client service, this opportunity is perfect for you.

Experience in AV service and installation in high-end residential settings.
Ability to manage service tickets and provide client updates.

Manage service tickets and ensure timely updates to clients.
Troubleshoot and resolve client issues with technology control solutions.

Troubleshooting

Client Management

Technical Support

Problem Solving

Crestron

Lutron

Control 4

Rako

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AV Engineer (High End Residential Sector), London

Client: [Client Name]

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 13.04.2025

Expiry Date: 28.05.2025

Job Description:

AV Service and Installation Engineer (£40,000 - £50,000 + OT + Benefits)

Excellent opportunity for an Experienced AV Service and Installation Engineer to join this leading Audio-Visual Home Automation provider.

On-site support to clients, including troubleshooting, fault finding and issue resolution of technology control solutions in the high-end residential sector.

Main Duties

Manage service tickets taking ownership of the issue until the point of completion.
Ensure timely updates with detailed and accurate information.
Attend call outs arriving promptly, in a presentable manner.
Troubleshoot client issues and escalate to internal or 3rd party resources as required.
Complete service-owned upgrade projects.
Provide progress updates to the client before leaving the property and demonstrate issue resolution where possible.
Participate in weekly ticket and monthly service reviews.
Support and installation of technology control solutions into the high-end residential sector.
Experience working with Crestron, Lutron, Control 4, Rako, etc. is beneficial.
Client-facing position, working closely with clients and team members.

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