AV Audio Visual Technician

JLL; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading real estate services firm in London is seeking an AV Technician. You will ensure the functionality of conference rooms, providing technical support for meetings and events. The ideal candidate has 2+ years in customer service, strong troubleshooting skills, and familiarity with video conferencing systems. This role requires flexibility and a professional demeanor, with responsibilities including maintenance and proactive issue resolution.

Qualifications

• 2 years’ experience in a client/customer-facing service-oriented environment.
• Must be flexible and able to work hours around client’s needs.
• Experience in both meeting room support and event spaces.

Responsibilities

• Provide technical support for meetings and events.
• Proactively identify AV issues and provide solutions.
• Perform regular maintenance and troubleshooting of AV devices.

Skills

Client/customer service experience

Technical troubleshooting skills

Knowledge of video conferencing systems

Tools

WebEx

Microsoft Teams

Zoom

Google Meet

Job description

AV Audio Visual Technician FTC 12 Months

We are actively looking for an Audio Visual Technician to join our team. This is a unique opportunity to join our team supporting our international blue-chip client. This position is primarily responsible for providing support for the AV conference spaces and systems. The candidate will provide technical and general support to ensure functionality of meeting room and event spaces as well as rapid-response support and troubleshooting.

Overview

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

• Provide white-glove technical support for internal, customer, and C-level executive meetings

• Provide event support for larger spaces, including pre-event checks, duration support and pack down

• Proactively identify potential AV issues and provide solutions to clients’ concerns or needs

• Demonstrate a strong working knowledge of video conferencing systems including WebEx, Microsoft Teams, Zoom and Google Meet

• Ensure functionality of conference rooms via scheduled structure room checks and ad hoc support

• Technical troubleshooting skills – ability to identify and resolve issues in a timely and proactive manner

• Respond to client requests promptly

• Troubleshoot and maintain AV devices and infrastructure. Responsible for putting in tickets with IT department responsible for audio visual technology

• Responsible for communicating the need for maintenance or repair of audio-visual equipment

• Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment

• Some commissioning and programming

Qualifications

Required

• 2 years’ experience in a client / customer facing service-oriented environment.

• This is an onsite position only, must be flexible and be able to work hours around the client’s needs

• Experience in both meeting room support and event spaces

• Familiarity with integrated AV systems

• Ability to learn new software as required for the position

• Ability to work in a fast-paced environment with competing priorities

• Must always maintain a professional appearance and demeanour

Preferred

• Onsite experience in corporate environments including but not limited to financial institutions, law firms, tech companies and government

• Demonstrate the ability to perform under pressure and manage time well

• CTS Certification (preferred)

• Crestron, AMX, or Extron Certifications (preferred)

• DSP Programming (BIAMP, QCS) (preferred)

Location: On-site – London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call [phone] to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.

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