AV Account Manager

JR United Kingdom; Coventry; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading company specializing in live events is seeking a passionate Account Manager experienced in concert touring and festivals. The role oversees client accounts and ensures exceptional service throughout event production. Ideal candidates will have a background in event management, strong organizational skills, and the ability to thrive under pressure, with a competitive salary and opportunities for progression.

Benefits

Company vehicle for business and personal use

Opportunities to work on major tours and festivals

Access to leading-edge production technology and infrastructure

Dynamic and supportive team culture

Opportunity to acquire shares in the company

Qualifications

• Proven experience in account or production management within concert touring and/or festivals.
• Strong knowledge of live event production, particularly in audio and lighting disciplines.
• A full UK driving licence (max 6 points) is essential.

Responsibilities

• Act as the primary point of contact for clients in the touring and festival sector.
• Oversee event/tour planning, including scheduling, budgeting, and logistics.
• Quickly resolve challenges that arise before or during events.

Skills

Communication

Problem-solving

Organizational skills

Tools

HireHop

TeamTrack

Job description

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We're seeking a passionate and experienced Account Manager with a strong background in concert touring and festival environments.

This role is critical in managing client accounts from first contact through to post-event delivery, ensuring an exceptional customer experience throughout. You'll collaborate closely with promoters, production managers, tour managers, and internal teams to deliver seamless productions on a national and international scale.

The company specialises in creating outstanding live experiences with state-of-the-art equipment and expert production management. They deliver top-quality production services for Tours, Corporate Events and festivals.

Key Responsibilities

- Act as the primary point of contact for clients in the touring and festival sector.

- Develop tailored production solutions based on client briefs and tour specifications.

- Create and deliver detailed quotes and service contracts.

- Liaise with internal technical and logistics teams to coordinate delivery and execution.

- Conduct site visits as needed to assess venue requirements and inform production planning.

- Oversee event/tour planning, including scheduling, budgeting, and logistics.

- Travel on-site as required to oversee load-ins, show execution, and client management.

- Quickly resolve any challenges that arise before or during events.

- Liaise with the accounts team regarding invoicing and payment tracking.

- Nurture long-term client relationships and identify new business opportunities in the touring and festival circuit.

Skills & Experience Required

- Proven experience in account or production management within concert touring and/or festivals.

- Strong knowledge of live event production, particularly in audio and lighting disciplines.

- Exceptional communication skills and the ability to manage client expectations under pressure.

- Highly organised with the ability to juggle multiple complex projects.

- Problem-solving mindset with a hands-on approach when required.

- Experience using HireHop or TeamTrack is advantageous.

- A full UK driving licence (max 6 points) is essential.

What We Offer

- Competitive salary between £55,000 - £75,000 depending on experience.

- Company vehicle for business and personal use.

- Opportunities to work on major tours and festivals across the UK and beyond.

- A dynamic and supportive team culture with room for progression.

- Access to leading-edge production technology and infrastructure.

- Hybrid working is available for administrative tasks, with the flexibility to work from home when not required to be on-site.

- For the right candidate, there may be an opportunity to acquire shares in the company following a sustained period of strong performance and commitment.