AV Account Manager

JR United Kingdom; Bath; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading company in live production is seeking an experienced Account Manager to manage client relationships and deliver exceptional event experiences. The role involves creating production solutions, coordinating logistics, and ensuring client satisfaction in the concert touring and festival sectors. The ideal candidate should possess strong communication skills, be highly organized, and have a driving license.

Benefits

Company vehicle for business and personal use

Opportunities to work on major tours and festivals

Dynamic team culture with progression

Access to leading-edge production technology

Hybrid working option

Opportunity for share acquisition for strong performance

Qualifications

• Proven experience in account or production management within concert touring or festivals.
• Strong knowledge of live event production, particularly with audio and lighting.
• Full UK driving license (max 6 points) is essential.

Responsibilities

• Manage client accounts from first contact through to post-event delivery.
• Develop tailored production solutions and oversee event planning.
• Liaise with internal teams and conduct site visits as needed.

Skills

Communication

Project Management

Problem Solving

Organizational Skills

Tools

HireHop

TeamTrack

Job description

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We're seeking a passionate and experienced Account Manager with a strong background in concert touring and festival environments.

This role is critical in managing client accounts from first contact through to post-event delivery, ensuring an exceptional customer experience throughout. You'll collaborate closely with promoters, production managers, tour managers, and internal teams to deliver seamless productions on a national and international scale.

The company specialises in creating outstanding live experiences with state-of-the-art equipment and expert production management. They deliver top-quality production services for Tours, Corporate Events and festivals.

Key Responsibilities

- Act as the primary point of contact for clients in the touring and festival sector.

- Develop tailored production solutions based on client briefs and tour specifications.

- Create and deliver detailed quotes and service contracts.

- Liaise with internal technical and logistics teams to coordinate delivery and execution.

- Conduct site visits as needed to assess venue requirements and inform production planning.

- Oversee event/tour planning, including scheduling, budgeting, and logistics.

- Travel on-site as required to oversee load-ins, show execution, and client management.

- Quickly resolve any challenges that arise before or during events.

- Liaise with the accounts team regarding invoicing and payment tracking.

- Nurture long-term client relationships and identify new business opportunities in the touring and festival circuit.

Skills & Experience Required

- Proven experience in account or production management within concert touring and/or festivals.

- Strong knowledge of live event production, particularly in audio and lighting disciplines.

- Exceptional communication skills and the ability to manage client expectations under pressure.

- Highly organised with the ability to juggle multiple complex projects.

- Problem-solving mindset with a hands-on approach when required.

- Experience using HireHop or TeamTrack is advantageous.

- A full UK driving licence (max 6 points) is essential.

What We Offer

- Competitive salary between £55,000 - £75,000 depending on experience.

- Company vehicle for business and personal use.

- Opportunities to work on major tours and festivals across the UK and beyond.

- A dynamic and supportive team culture with room for progression.

- Access to leading-edge production technology and infrastructure.

- Hybrid working is available for administrative tasks, with the flexibility to work from home when not required to be on-site.

- For the right candidate, there may be an opportunity to acquire shares in the company following a sustained period of strong performance and commitment.