AV Account Manager

JR United Kingdom; Basingstoke; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading company in the concert touring and festival industry is seeking an experienced Account Manager. This critical role involves managing client accounts, overseeing event production, and ensuring exceptional customer experiences. The successful candidate will work closely with promoters and technical teams to deliver high-quality productions nationally and internationally. Competitive salary and hybrid working options are available, alongside the chance to work on exciting live events.

Benefits

Company vehicle for business and personal use.

Opportunities to work on major tours and festivals.

Dynamic and supportive team culture.

Access to leading-edge production technology.

Opportunity to acquire shares in the company.

Qualifications

• Proven experience in account or production management within concert touring and/or festivals.
• Strong knowledge of live event production, particularly in audio and lighting disciplines.
• Full UK driving license (max 6 points) is essential.

Responsibilities

• Act as primary point of contact for clients in the touring and festival sector.
• Develop tailored production solutions based on client briefs.
• Oversee event/tour planning, including scheduling, budgeting, and logistics.

Skills

Account management

Production management

Communication

Problem-solving

Organisation

Live event production knowledge

Tools

HireHop

TeamTrack

Job description

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We're seeking a passionate and experienced Account Manager with a strong background in concert touring and festival environments.

This role is critical in managing client accounts from first contact through to post-event delivery, ensuring an exceptional customer experience throughout. You'll collaborate closely with promoters, production managers, tour managers, and internal teams to deliver seamless productions on a national and international scale.

The company specialises in creating outstanding live experiences with state-of-the-art equipment and expert production management. They deliver top-quality production services for Tours, Corporate Events and festivals.

Key Responsibilities

- Act as the primary point of contact for clients in the touring and festival sector.

- Develop tailored production solutions based on client briefs and tour specifications.

- Create and deliver detailed quotes and service contracts.

- Liaise with internal technical and logistics teams to coordinate delivery and execution.

- Conduct site visits as needed to assess venue requirements and inform production planning.

- Oversee event/tour planning, including scheduling, budgeting, and logistics.

- Travel on-site as required to oversee load-ins, show execution, and client management.

- Quickly resolve any challenges that arise before or during events.

- Liaise with the accounts team regarding invoicing and payment tracking.

- Nurture long-term client relationships and identify new business opportunities in the touring and festival circuit.

Skills & Experience Required

- Proven experience in account or production management within concert touring and/or festivals.

- Strong knowledge of live event production, particularly in audio and lighting disciplines.

- Exceptional communication skills and the ability to manage client expectations under pressure.

- Highly organised with the ability to juggle multiple complex projects.

- Problem-solving mindset with a hands-on approach when required.

- Experience using HireHop or TeamTrack is advantageous.

- A full UK driving licence (max 6 points) is essential.

What We Offer

- Competitive salary between £55,000 - £75,000 depending on experience.

- Company vehicle for business and personal use.

- Opportunities to work on major tours and festivals across the UK and beyond.

- A dynamic and supportive team culture with room for progression.

- Access to leading-edge production technology and infrastructure.

- Hybrid working is available for administrative tasks, with the flexibility to work from home when not required to be on-site.

- For the right candidate, there may be an opportunity to acquire shares in the company following a sustained period of strong performance and commitment.