Automotive Technical Support Technician

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Automotive Technical Support Technician, Leeds

Client: Direct Line Group

Location: Leeds, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: b6bd4164d122

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

At Direct Line Group, we’re shaping the future. With a mission to make insurance easier and better value for our customers, we embrace change in all its forms. We bring our whole selves to work every day and value fresh thinking, as Britain constantly evolves to protect the nation.

Our brands include Direct Line, Churchill, Privilege, and Green Flag. We appreciate the unique knowledge and skills each person brings. Boldness, curiosity, and enthusiasm are key to transforming our industry.

We are recruiting for an Automotive Technical Support Engineer.

The Role

As an Automotive Technical Support Engineer, you will provide real-time automotive technical support to internal and external customers, aiming to reduce costs by enhancing repair rate capabilities through:

• Driving success in Phone Fix within Rescue Service Delivery Contact Centres
• Improving Roadside Repair rates across the UK with roadside technicians for Green Flag
• Supporting Green Flag patrols with technical advice

Hours

35 hours per week, based in Leeds or Glasgow

Requirements

• Motor experience in Repair & Diagnostics is essential

Responsibilities

• Answering demand from the Rescue Service Delivery Contact Centre Advisors in Leeds and Glasgow, providing real-time diagnostics and advice over the phone
• Leading and assisting Roadside Technicians in resolving vehicle faults using automotive technical information and diagnostics
• Designing and developing a technical information platform accessible internally and externally
• Validating and governing technical information received from technicians before publishing
• Supporting the development of vehicle awareness training modules
• Working independently to ensure world-class support and striving for continuous improvement to develop a Green Flag Technical Centre of excellence

Working Model

Hybrid working model combining home and office work, with most colleagues in the office 2 days a week. Flexible options are considered.

Benefits

We offer various benefits, including:

• 9% employer-contributed pension
• 50% off home, motor, and pet insurance, plus free travel insurance and breakdown cover
• Optional Health and Dental insurance
• EV car scheme for leasing electric or hybrid cars