Automotive Services Manager - Coventry 762 - Full Time

jobs24.co.uk; Coventry; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in automotive retail is seeking passionate individuals with a knack for customer engagement. In this dynamic role, you will build rapport with customers, advising them on the best products and services to meet their needs. Your expertise will contribute to achieving sales targets while ensuring a seamless experience across various service offerings. Join a leading retailer in the UK and Ireland, where your contributions will play a vital role in helping customers get safely back on the road. Enjoy a competitive salary, bonuses, and exclusive discounts, making this opportunity both rewarding and fulfilling.

Benefits

25% colleague discount

Access to discounts on everyday goods

Financial products and services discounts

Qualifications

• Proven experience in delivering excellent customer service in retail or automotive.
• Strong ability to build relationships and convert conversations into sales.

Responsibilities

• Engage proactively with customers to provide tailored solutions.
• Work collaboratively with team members to enhance customer experience.

Skills

Rapport-building

Communication skills

Customer service

Sales skills

Motoring products knowledge

Job description

Do you have a passion for all things motoring? And a real knack with customers? This role will see you proactively engaging with customers, building rapport at pace, and advising on the products and services Halfords can provide to give them the best solution, ensuring that they leave not only with what they want, but also what they need. You'll work with a team to deliver sales across the Halfords group through referrals of jobs such as Tyres, MOT and Services, as well as other car maintenance needs. Recommending the right solution for the customer is what this role is all about, whether we can fix it in the car park, at our local Autocentre or by arranging for our Halfords Mobile Expert van to fix it at the customer's home or work. Brilliant at building relationships, you'll work with colleagues in our Autocentre and our Halfords Mobile Expert teams to deliver a seamless customer experience.

Key Responsibilities:

• Excellent rapport-building and communication skills
• Experience of delivering great face to face customer service ideally in a retail sales or automotive based environment
• A track record of achieving exceptional results against sales targets, through converting conversations into opportunities
• Experience of sharing expertise with others
• A keen interest in or experience of working with motoring products / services

We are the UK and Ireland's leading retailer of automotive and cycling products and one of the UK's leading MOT, car service, brakes, repairs and tyres specialists. Join us and be part of our success story in getting the nation safely back on the move.

You'll be paid a great salary and bonus and will enjoy 25% colleague discount across the Halfords Group as well as access to a wide range of discounts on everyday goods, financial products and services.