Automotive Services Manager

Halfords Group PLC; East Midlands; On-site; GBP 25,000 - 27,000; Full time

Job summary

An established industry player is seeking a dynamic individual with a passion for motoring and customer service. In this full-time role, you will engage proactively with customers, ensuring they receive the best solutions for their automotive needs. You will work collaboratively with a dedicated team to enhance sales across various services, including tyres and MOTs. Enjoy a competitive salary, bonus potential, and attractive discounts on a wide range of products. If you excel in building relationships and have a keen interest in automotive services, this opportunity is perfect for you!

Benefits

25% colleague discount

Access to discounts on everyday goods

Financial products discounts

Qualifications

• Excellent rapport-building and communication skills are essential.
• Experience in retail sales or automotive customer service is preferred.

Responsibilities

• Engage with customers to provide tailored solutions for their motoring needs.
• Collaborate with colleagues to ensure a seamless customer experience.

Skills

Rapport-building skills

Communication skills

Customer service experience

Sales target achievement

Motoring products knowledge

Job description

Apply now Job no: 555159
Work type: Full time
Site: Beeston, Chilwell Retail Park
Categories: Retail Management, Retail Colleagues, Autocentre Colleagues
Location: Nottinghamshire
Salary: £25,000 to £27,000 per year
Business Area: Retail

Realistic OTE as £30,000-£32,000 per year. Base salary: £25,000 to £27,000 per year.

Do you have a passion for all things motoring? And a real knack with customers?

This role will see you proactively engaging with customers, building rapport at pace, and advising on the products and services Halfords can provide to give them the best solution, ensuring that they leave not only with what they want, but also what they need.

You’ll work with a team to deliver sales across the Halfords group through referrals of jobs such as Tyres, MOT and Services, as well as other car maintenance needs. Recommending the right solution for the customer is what this role is all about, whether we can fix it in the car park, at our local Autocentre or by arranging for our Halfords Mobile Expert van to fix it at the customer’s home or work.

Brilliant at building relationships, you’ll work with colleagues in our Autocentre and our Halfords Mobile Expert teams to deliver a seamless customer experience.

You’ll be paid a great salary and bonus and will enjoy 25% colleague discount across the Halfords Group as well as access to a wide range of discounts on everyday goods, financial products and services.

To be a success in this role you’ll need:

1. Excellent rapport-building and communication skills
2. Experience of delivering great face to face customer service ideally in a retail sales or automotive based environment
3. A track record of achieving exceptional results against sales targets, through converting conversations into opportunities
4. Experience of sharing expertise with others
5. A keen interest in or experience of working with motoring products / services

We are the UK and Ireland’s leading retailer of automotive and cycling products and one of the UK’s leading MOT, car service, brakes, repairs and tyres specialists. Join us and be part of our success story in getting the nation safely back on the move.