Automotive Service Director - BMW

Rallye Motor Company; Greater London; On-site; USD 200,000 - 325,000; Full time

Job summary

An established industry player is seeking a dynamic Service Director to lead their prestigious BMW dealership. This pivotal role involves overseeing daily operations, ensuring exceptional service quality, and driving team performance. With a strong focus on customer satisfaction and operational efficiency, you will manage service and parts departments while maintaining relationships with customers and staff. The ideal candidate will have extensive experience in the European luxury automotive sector and a proven track record in service management. Join this forward-thinking company and contribute to delivering a world-class service experience.

Benefits

Medical, Dental, and Vision Coverage

Company Paid Life Insurance

Voluntary Short and Long Term Disability

Paid Time Off

401K Plan

Employee Assistance Program

Paid Holidays

Qualifications

• Demonstrable experience in a similar position.
• Strong working knowledge of the automotive service industry.

Responsibilities

• Oversee daily operations of the service department.
• Ensure exceptional customer experience and team leadership.
• Monitor department performance and profitability.

Skills

Leadership Skills

Sales Skills

Organizational Skills

Interpersonal Skills

Knowledge of Automotive Service Industry

Negotiation Skills

Education

7+ years in Service Management

Tools

Microsoft Suite

Google Suite

CDK

Job description

The Rallye Motor Company, Long Island's premier luxury automotive group, is seeking a Service Director for our prestigious BMW dealership. Rallye is searching for someone who will take the lead in delivering a world-class service experience as our BMW Service Director. In this pivotal role, you will oversee the daily operations of our service department, ensuring every customer interaction reflects the quality and prestige of the BMW brand. You will be responsible for team leadership, performance management, and driving customer satisfaction while maintaining a strong focus on operational efficiency and profitability.

Key Responsibilities:

Service Management:

• Preparing monthly, and annual operating forecasts, goals, and objectives for each department, and monitoring the departments’ performance
• Directing the hiring and training of managers for the service, parts, and facility maintenance departments.
• Working with department managers to improve profitability and efficiency
• Creating and maintaining a positive relationship with customers, ensuring that department staff provide an exceptional customer experience.
• Working directly with warranty administrators to ensure all warranty claims meet warranty guidelines, both internal and for OEM audit purposes.
• Creating dealership service and pricing policies for approval by the general manager.
• Ensuring that service productivity processes are efficient, fair, and equitable for all team members.

Parts Management:

• Work with the Parts Manager to ensure a high level of service at the technician counter
• Build and maintain a strong relationship between the parts and service teams

Facilities:

• In collaboration with the General Manager, ensure that the facility maintenance staff adheres to a routine upkeep schedule.
• Identify any failures, either visually or through performance degradation, that may require repairs, adjustments, or even replacement of facility assets.
• Your overarching responsibility is that the facility is always safe and presentable to both our employees and customers alike.
• Responsible for all Dealership snow clearing operations, and the maintenance of related equipment.
• Responsible for maintenance of off premises storage lots.
• Responsible for Dealership security systems, such as gates, fencing, key control, cameras, and associated vendors. You are the direct report for all personnel assigned to security tasks

• Demonstrable experience in a similar position
• Strong working knowledge of the automotive service industry, including European luxury vehicles.
• Excellent leadership and organizational skills
• Exceptional sales, negotiating, and interpersonal skills
• Understand and keep abreast of the federal, state, and local regulations
• Well versed in Microsoft and Google suite applications.
• CDK experience is required
• A proven ability to assemble teams and achieve difficult goals
• A minimum of 7 years European luxury experience in a Service management role.

• This position exemplifies the lead by example mantra, and therefore you must possess an impeccable work ethic.

• Industry leading payplan!
• Great benefits package including medical, dental and vision coverage for employee & family.
• Company paid life insurance and optional additional coverage.
• Voluntary short term and long term disability available.
• Additional voluntary benefits including Aflac and LegalShield!
• Paid time off!
• Paid holidays!
• 401K plan
• Employee Assistance Program

Salary Range - 200,000 to 325,000 (based on commission)