Automotive Service Communications Engineer

JR United Kingdom; Daventry; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a dynamic company as an Automotive Service Communications Engineer, bridging engineering and dealer networks. This role focuses on creating precise technical documentation for various sectors including automotive and aerospace. You will leverage your skills in communication and documentation to enhance information delivery and ensure compliance with quality standards. The company values innovation and offers a collaborative environment that promotes career growth and diversity. If you're passionate about technology and ready to make an impact, this opportunity is perfect for you.

Benefits

Private Medical Insurance

Company Pension

25 Days Annual Leave + Bank Holidays

Enhanced Maternity Pay

Social Events

Qualifications

• Experience in OEM environments and knowledge of diagnostic protocols.
• Proficient in technical authoring and creating precise documentation.

Responsibilities

• Gather information for technical documentation and maintain quality standards.
• Create and update documentation based on engineering changes.

Skills

Technical Documentation

Communication Skills

Attention to Detail

Microsoft PowerPoint

Advanced Excel

Problem-Solving

Technical Authoring

Knowledge of Electric and Hybrid Systems

Education

Degree in Engineering or Related Field

Experience in Automotive Sector

Tools

CAD Software

HTML

XML

Job description

Based: Daventry, Northamptonshire & Gaydon, Warwickshire – Hybrid Working

Type: Full-time, permanent

Salary: TBD based on experience + company benefits

CAD-IT is seeking an Automotive Service Communications Engineer to serve as the link between engineering and the Aftersales dealer network. Following the launch of new vehicles, technical scenarios are identified by engineering and communicated to the Service Communications team, especially when dealer notifications are required. The role involves understanding, developing, and authoring technical documentation aimed at end consumers within the dealer network.

You will join a company that produces technical publications for clients across automotive, aerospace, rail, industrial, construction, and agricultural manufacturing sectors.

We seek dynamic, engaging individuals with relevant qualifications and/or experience in software engineering, vehicle and master technician roles, electrical integration, mechanical, diagnostic, or technical documentation fields.

Who We’re Looking For:

• Experience working in an OEM environment, familiar with VCATS, ECU, and diagnostic protocols
• High attention to detail with the ability to produce precise technical documentation
• Strong English language skills, including writing, spelling, and punctuation
• Excellent communication and professionalism to liaise across different levels of personnel
• Organized, capable of managing multiple projects simultaneously
• Proficient in preparing and delivering presentations using Microsoft PowerPoint
• Advanced Excel skills for data analysis and reporting
• Ability to review engineering documents and convert them into accessible formats for non-engineers
• Practical skills in software updates and vehicle repair trials; knowledge of Electric and Hybrid systems is advantageous
• Proactive, flexible, independent problem-solver
• Experience or competence in technical authoring; familiarity with CAD, HTML, XML, and authoring software is desirable but can be trained

Key Responsibilities:

• Gather relevant information following requests for technical documentation, demonstrating understanding of the topics
• Create and maintain technical documentation in appropriate formats, ensuring quality standards are met
• Use illustrations, imagery, CAD, and graphics to enhance information delivery
• Verify the accuracy of the information through digital sign-off and physical validation when necessary
• Communicate effectively with stakeholders, providing clear and detailed updates and presentations
• Update technical documentation promptly following engineering changes, ensuring correctness
• Meet deadlines and KPIs, ensuring documentation complies with legislative standards

Why CAD-IT?

We are a software sales and consulting company focusing on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT, and Augmented Reality in Service. We partner globally with Siemens, providing consultancy and support in Service Business Strategy, Industry 4.0, outsourced technical publications, and digital transformation.

We are passionate about innovation and foster a collaborative environment that values diversity, rewards hard work, and promotes career growth. Join our dynamic, ambitious, and friendly team to realize your potential in an inclusive culture that values diversity and innovation.

Our Benefits:

• Private Medical Insurance
• Company pension
• 25 days annual leave + bank holidays
• Enhanced maternity pay
• Social events and more