Automotive Service Advisor / Writer - Three Rivers Ford

Chevroletoffredericksburg; Three Rivers; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Automotive Service Advisor to enhance customer satisfaction and streamline service operations. This role is pivotal in creating a welcoming environment for clients, ensuring their needs are met with integrity and professionalism. You will be responsible for greeting customers, translating their repair needs to technicians, and managing follow-ups to ensure a seamless service experience. Join a team that values personal development and offers an excellent benefits package, making it a great place to build your career in the automotive industry.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Paid Holidays

401K Program

Employee Vehicle Purchase Program

Qualifications

• Expertise in customer service and ability to manage client interactions.
• Strong communication skills for translating customer needs.

Responsibilities

• Greet customers promptly and courteously, ensuring a positive experience.
• Translate repair needs to technicians and keep customers informed.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Automotive Service Advisor / Writer – Three Rivers Ford

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Recommend and upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Health, Dental, Vision Insurance
• Life Insurance
• Paid Vacation
• Paid Holidays
• 401K program
• Employee Vehicle Purchase Program

About Our Dealership

Welcome to El Toro Auto Group's Employment Opportunities portal! If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people and supporting our community.

We offer an excellent benefit package, and a great working environment. If you want to set yourself apart from the ordinary routine of the average job, while earning an above average salary, simply apply and click "submit". Thanks for considering us in your employment endeavors!

Join our team today!