Automotive Service Advisor

Elite Workforce Solutions Ltd; Exeter; On-site; GBP 33,000 - 40,000; Full time

Job summary

A leading workforce solutions provider in Exeter is seeking an Automotive Service Advisor. In this role, you will handle parts enquiries, manage inventory, and ensure high customer satisfaction. Candidates should have experience in the automotive industry, strong customer service, and communication skills. The position offers a competitive salary and benefits including holiday and performance bonuses.

Benefits

22 days of holiday plus bank holidays

Company pension contributions

Monthly performance-based bonus

Qualifications

• Previous experience in the truck or automotive industry.
• Strong customer service, communication, and satisfaction skills.
• Proven ability in inventory control and stock management.
• Organised, with an analytical approach to handling customer queries.
• High attention to detail with strong administrative and computer skills.
• Motivation to upsell and identify new sales opportunities.

Responsibilities

• Handle parts enquiries both over the phone and at the front counter.
• Manage parts orders and support workshop technicians with their requirements.
• Oversee the complete daily business process to ensure smooth operations.
• Proactively upsell to maximise all sales opportunities.
• Maintain accurate inventory and stock control records.
• Ensure high levels of customer satisfaction through effective communication and exceptional service.

Skills

Customer service skills

Communication skills

Inventory control

Analytical skills

Sales motivation

Job description

Role: Automotive Service Advisor
Salary: 33,750 - 40,000
Hours: Monday to Friday, 1 in 3 Saturdays mornings
Location: Exeter

Automotive Service Advisor Responsibilities

• Handle parts enquiries both over the phone and at the front counter
• Manage parts orders and support workshop technicians with their requirements
• Oversee the complete daily business process to ensure smooth operations
• Proactively upsell to maximise all sales opportunities
• Maintain accurate inventory and stock control records
• Ensure high levels of customer satisfaction through effective communication and exceptional service

Automotive Service Advisor Requirements

• Previous experience in the truck or automotive industry
• Strong customer service, communication, and satisfaction skills
• Proven ability in inventory control and stock management
• Organised, with an analytical approach to handling customer queries
• High attention to detail with strong administrative and computer skills
• Motivation to upsell and identify new sales opportunities

Automotive Service Advisor Benefits

• 22 days of holiday plus bank holidays
• Company pension contributions
• Monthly performance-based bonus

If this Automotive Service Advisor role aligns with your skills and experience, we encourage you to apply immediately!