Automotive Parts Advisor Apprenticeship - Porsche Centre Silverstone

Sytner Group; Towcester; On-site; GBP 10,000 - 12,000; Full time

Job summary

Une prestigieuse entreprise automobile cherche des apprentis pour son Centre Porsche à Silverstone. Ce rôle de Supply Chain Warehouse Operative inclut des responsabilités variées, telles que l'assistance aux clients et la gestion des stocks, avec une formation complète vers une qualification reconnue. Les candidats doivent posséder des certificats GCSE et suivre une formation professionnelle dirigée par des experts.

Qualifications

• Avoir des certificats GCSE, Wis Scottish National (si applicable) et compétences fonctionnelles.
• Doit participer à la formation en service à la clientèle et en connaissance des produits.
• Doit traiter les plaintes des clients avec professionnalisme.

Responsibilities

• Assister les clients avec leurs demandes de pièces automobiles.
• Collaborer avec les techniciens pour les commandes de pièces.
• Maintenir les niveaux de stock et organiser les livraisons.

Skills

Customer Service

Inventory Management

Communication

Education

GCSE Certificates

Functional Skills Certificates

Job description

We are incredibly pleased to welcome you to Porsche Centre Silverstone. You will find us located 6 miles off the M1, junction 15A, along the A43 between Northampton and Milton Keynes. Our impressive showroom, spread across two floors, features both New and Porsche Approved Pre-Owned Cars. Our state-of-the-art facilities include a stylish customer waiting area with a coffee bar and barista-style coffee machine. The Porsche Drivers Selection shop downstairs showcases the latest Porsche branded products. Our workshop is equipped with advanced Porsche technology, including 14 ramps, two direct dialogue bays, one MOT bay, and one wheel alignment bay. Visitors are assured of a warm welcome, whether interested in a new or pre-owned Porsche or seeking maintenance services. Our dedicated and experienced team is eager to assist you. We look forward to welcoming you to our Centre.

Opportunities for career development are available within our expanding Dealer Network. Your early development is mapped through an apprenticeship journey focused on achieving industry-recognised qualifications. This foundation allows for further skill development and progression into new roles within the network.

Your responsibilities include:

1. Learning to identify and locate automotive parts using electronic catalogues, manuals, and computer systems.
2. Assisting customers in-person, over the phone, and via email with parts requirements and inquiries.
3. Collaborating with service technicians and mechanics for accurate parts ordering and delivery.
4. Receiving, inspecting, and organizing incoming parts shipments, ensuring accuracy and quality.
5. Maintaining inventory levels through monitoring, audits, and replenishment orders.
6. Processing transactions, generating invoices, and managing customer accounts using point-of-sale systems.
7. Providing product recommendations, technical advice, and pricing information.
8. Handling customer complaints professionally to achieve satisfactory resolutions.
9. Upholding company policies on sales, returns, and exchanges.
10. Participating in training to enhance product knowledge and customer service skills.

The Supply Chain Warehouse Operative Level 2 Apprenticeship typically lasts 12-14 months, leading to a nationally recognised qualification. Apprentices are employed through the Dealer Network and attend week-long block training at the Porsche Training Centre in Slough, supplemented by coaching, virtual classroom sessions, and e-learning modules.

Please ensure you have copies of your GCSE, Scottish National (if applicable), and Functional Skills certificates, as they may be requested during the application process.

The working hours are Monday to Friday, 8.30 am to 5.30 pm. All learners are required to work the minimum apprenticeship hours, with at least 20% allocated to off-the-job training.