Automotive Helpdesk Technician

The AA; Oldbury; On-site; GBP 35,000; Full time

Job summary

The AA is seeking a Technical Helpdesk Advisor in Oldbury, dedicated to providing exceptional customer service and expert advice on vehicle issues. You will play a crucial role in assisting customers with technical support and ensuring efficient solutions. Successful candidates will possess mechanical qualifications and experience in vehicle repair along with strong communication skills. Enjoy a competitive salary, diverse learning opportunities, and a supportive workplace that values inclusion and diversity.

Benefits

25 days annual leave plus 8 bank holidays

Free AA breakdown membership

Employee discount scheme

Workplace pension scheme with up to 7% employer contribution

Company-funded life assurance

Dedicated Employee Assistance Programme

Qualifications

• Substantial experience in the Motor Vehicle Repair Industry.
• Mechanical Qualifications: NVQ Level 2 or 3 or equivalent.
• Flexible to work on a roster that includes weekends.

Responsibilities

• Provide technical support and advice to customers over the phone.
• Record customer data and incident details accurately.
• Resolve breakdowns efficiently for customers.

Skills

Problem Solving

Communication

Technical Expertise

Education

NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair

Job description

Company Description/ Business Unit
This is the job.

Salary: £35,000 per annum plus benefits

Hours: 36.25 hours per week

Shifts: Between 0700 – 2000, Monday to Sunday

Location: Oldbury - on site

Join Our Team as a Technical Helpdesk Advisor

Are you an automotive professional ready for a new challenge?

Passionate about vehicles and providing exceptional service?

As a Technical Advisor, you’ll be part of a growing team, providing expert advice to our customers via telephone. You will be the go-to expert for customers seeking telephone fixes and support the business by dispatching patrols only where needed.

We value your growth and are committed to supporting you through specialized training, ongoing support, and tailored opportunities to help you achieve your goals with AA.

What will I be doing?

• Working as part of our contact centre team, you will be the first point of contact for our members, providing essential technical support, advice, and repair fixes in cases that may not require emergency patrol support.
• Communicating effectively to resolve breakdowns efficiently for our customers.
• Utilising our in-house systems to record customer data and incident details accurately and promptly.
• Delivering the top-class level of customer service that our members expect from the AA, ensuring all information is clear and understandable.

What do I need?

• Mechanical Qualifications: NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair or an equivalent qualification, along with substantial, demonstrable experience in the Motor Vehicle Repair Industry.
• A Fixer/Problem Solver: You enjoy utilising your technical expertise to solve a variety of issues, finding solutions to blockers, and helping customers get moving again.
• A Master Communicator: Your ability to simplify complex technical information and communicate it effectively gives customers and patrols confidence that you can help resolve their issues.
• Flexible: Breakdown and car trouble can happen outside normal hours, and you are happy to work on a roster that includes weekends.

Additional information

We’re committed to recognising and rewarding our employees. As a valued member of The AA team, you’ll have access to benefits including:

• Diverse learning and development opportunities to support your career progression.
• 25 days annual leave plus 8 bank holidays.
• Free AA breakdown membership from day 1!
• Discounts on AA products, including car and home insurance.
• Employee discount scheme offering a car salary sacrifice scheme and discounts on healthcare, shopping, holidays, and more.
• Workplace pension scheme with up to 7% employer contribution.
• Company-funded life assurance.
• Dedicated Employee Assistance Programme.

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the positive impact it brings to our culture and customers. We actively seek people from diverse backgrounds to join us and be part of an inclusive company where you can be yourself, be empowered, and truly belong.