Automotive Customer Service Advisor

Clear Automotive; Northampton; On-site; GBP 28,000 - 32,000; Full time

Job summary

A large vehicle repair centre is seeking a Bodyshop Administrator / Automotive Customer Service Advisor in Northampton. This role involves managing customer interactions, documentation, and complaints while providing exceptional service. Candidates should have a strong customer service background in the automotive sector. Competitive salary package including benefits such as bonuses and holidays is offered.

Benefits

Pension

Sick pay

Enhanced maternity and paternity leave

Health cash plan

Dental care

Retail discounts

29 days holiday

Qualifications

• Customer-focused service background, ideally in the automotive sector.
• Experience in a Bodyshop/Accident repair centre or Dealership.
• Provide exceptional customer support and manage complaints.

Responsibilities

• Handle calls and customers visiting the repair centre.
• Manage customer documentation and claims.
• Ensure customer satisfaction and maintain records.

Skills

Excellent customer service

Automotive knowledge

Excellent telephone manner

Tools

Autoflow management system

Job description

Bodyshop Administrator / Automotive Customer Service Advisor

Northampton

£28,000 - £32,000 + Bonus

• Large Vehicle repair centre
• Permanent Position, Monday to Friday - No Weekends
• Pension, Sick pay, enhanced maternity and paternity, Health cash plan, Dental care, retail discounts, 29 days holiday,

Bodyshop Administrator / Automotive Customer Service Advisor

A great opportunity has just become available at a large, well-established accident repair centre in Northampton.

If you\'re passionate about working within the automotive industry, enjoy delivering exceptional customer service, and want to join a company that truly values hard work with real opportunities for progression, this could be the perfect role for you.

As a Bodyshop Customer Service Advisor / Administrator, you\'ll play a key role as the first point of contact for customers - ensuring they receive a first-class experience from start to finish.

As an Automotive Service Advisor / Bodyshop Administrator your role will include:

• Handle calls from customers who have their vehicle booked in for repair with the centre
• Deal with customers coming into site and ensure their needs are identified and met
• Deal with all administration regarding all customer claims and documentation
• Ensure customer awareness of all products and services available
• Approach all customers and assist with requests, including requests regarding vehicle repairs
• Prepare job packs
• Update Autoflow bodyshop management system as required
• Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager
• Initiate job documentation and maintain customer records and follow-up systems

Experience Required: Automotive Customer Service Advisor / Bodyshop Administrator

• You must have an excellent customer focused service background, ideally within the automotive sector
• Ideally you will have worked in a Bodyshop / Accident repair centre or Dealership in a customer focused role
• You will have an excellent telephone manner and go above and beyond for all customers
• Use of a Autoflow or similar would be an advantage
• IND123

If you would like to be considered for the Bodyshop Administrator / Automotive Customer Service Advisor position then please send your CV to Rochelle at Clear Automotive or call on #removed#