Automotive Customer Service Advisor

Clear Automotive Recruitment Solutions Limited; Northampton; On-site; GBP 28,000 - 32,000; Full time

Job summary

A well-established accident repair center in Northampton is seeking a Bodyshop Administrator / Automotive Customer Service Advisor. The role involves being the first point of contact for customers, managing inquiries about vehicle repairs, and ensuring exceptional service delivery. Candidates should have background experience in customer service within the automotive industry. This position offers a competitive salary of £28,000 - £32,000 plus bonuses, along with various benefits including pension and holiday.

Benefits

Pension

Sick pay

Enhanced maternity and paternity

Health cash plan

Dental care

Retail discounts

29 days holiday

Qualifications

• Experience as a Bodyshop Customer Service Advisor or Administrator is preferred.
• Excellent customer service skills, ideally in the automotive sector.
• Experience in a Bodyshop or Dealership is ideal.

Responsibilities

• Act as the first point of contact for customers at the bodyshop.
• Handle customer inquiries and manage documentation for claims.
• Ensure customer satisfaction by maintaining communication and records.

Skills

Customer service

Automotive knowledge

Telephone etiquette

Complaint handling

Tools

Autoflow

Job description

Overview

Bodyshop Administrator / Automotive Customer Service Advisor – Northampton

£28,000 - £32,000 + Bonus

Large Vehicle repair centre – Permanent Position, Monday to Friday - No Weekends

Pension, Sick pay, enhanced maternity and paternity, Health cash plan, Dental care, retail discounts, 29 days holiday.

A great opportunity has just become available at a large, well-established accident repair centre in Northampton.

If you're passionate about working within the automotive industry, enjoy delivering exceptional customer service, and want to join a company that truly values hard work with real opportunities for progression, this could be the perfect role for you.

Responsibilities

• As a Bodyshop Customer Service Advisor / Administrator, you'll play a key role as the first point of contact for customers - ensuring they receive a first-class experience from start to finish.
• Handle calls from customers who have their vehicle booked in for repair with the centre
• Deal with customers coming into site and ensure their needs are identified and met
• Deal with all administration regarding all customer claims and documentation
• Ensure customer awareness of all products and services available
• Approach all customers and assist with requests, including requests regarding vehicle repairs
• Prepare job packs
• Update Autoflow bodyshop management system as required
• Handle dissatisfied customers calmly and ensure all customer complaints are brought to the attention of the Bodyshop Manager
• Initiate job documentation and maintain customer records and follow-up systems

Experience Required

• Automotive Customer Service Advisor / Bodyshop Administrator experience is preferred
• You must have an excellent customer focused service background, ideally within the automotive sector
• Ideally you will have worked in a Bodyshop / Accident repair centre or Dealership in a customer focused role
• You will have an excellent telephone manner and go above and beyond for all customers
• Use of Autoflow or similar would be an advantage

If you would like to be considered for the Bodyshop Administrator / Automotive Customer Service Advisor position then please send your CV to Rochelle at Clear Automotive or call on (phone number removed)