Automotive Counter Clerk

Uni-Select Inc.; Uxbridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A major automotive parts supplier in Uxbridge seeks an experienced customer service representative. Your role includes selling products, managing transactions, and providing a high level of support to customers. Ideal candidates will have at least 3 years in the automotive parts industry and excel in communication and sales. Competitive salary and comprehensive benefits offered.

Benefits

Competitive salary

Comprehensive benefits

Employee discounts

Career development opportunities

Qualifications

• Minimum 3 years in the automotive aftermarket parts industry.
• Proficiency in customer interactions via various channels.
• Ability to operate point of sale systems and manage transactions.

Responsibilities

• Provide excellent customer service and support sales.
• Greet customers with a positive attitude.
• Handle transactions, returns, and customer inquiries efficiently.
• Maintain inventory control and merchandising standards.

Skills

Automotive Parts experience

Customer service skills

Sales proficiency

Inventory management

Communication skills

Job description

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You will provide excellent customer service in selling a diversified line of products via phone, fax, email, and over-the-counter. You will have the most face-to-face interactions with our rural customer base.

What we can offer you:

• A competitive salary.
• Comprehensive benefits and employee assistance program accessible.
• A generous employer contribution to the pension plan.
• Complete insurance coverage.
• Employee discounts on automotive products.
• Career development opportunities.
• Work in a dynamic environment where you can expand your skills.

Your Daily Contribution & Impact:

• Greet all customers (in person or over the phone) with a positive, engaging, and welcoming attitude.
• Sell and support a diversified line of products via phone, fax, email, and over-the-counter, promoting Private Brands and eCommerce channels whenever possible.
• Deliver a high level of customer service and support promotions and upselling opportunities.
• Handle customer transactions including sales, returns, and defectives in a timely manner.
• Ensure customers’ parts orders are accurately filled and delivered promptly.
• Reconcile transaction history and drawer at the end of each shift.
• Operate the store point of sale system (PartsWatch), internet, and paper catalog to search for parts and customer accounts, invoice, and pull orders.
• Assist with merchandising activities, maintaining standards of appearance, coordinating with team members for plan-o-grams, product presentation, inventory management, signage, and initiatives to enhance customer experience and maximize inventory turns.
• Follow all policies related to cash, credit, check, refund, and return procedures.
• Work with management to address customer service issues, complaints, and business opportunities.
• Contribute proactively to branch sales and profitability improvements.
• Adhere to inventory control programs, in-stock standards, and operating procedures.
• Communicate effectively with team members, management, and customers.
• Support warehouse functions and product delivery/pickup as needed.
• Maintain the “Never Say No” attitude and be an ambassador for the Bumper to Bumper brand.
• Assist team members when required.

Expertise & Essential Skills:

• Automotive Parts experience in the automotive aftermarket (Jobber) parts industry (minimum 3 years).

Why Bumper to Bumper?

Bumper to Bumper is more than just a network of auto parts stores and repair shops; it’s Uni-Select’s flagship brand, bringing together experts committed to providing quality parts, tools, and services.

With over 190 stores and 110 auto service shops across Canada, we offer a trusted program with comprehensive support, a strong brand, and a dynamic go-to-market strategy.

Our extensive inventory features over 500,000 products from 350+ suppliers, including top brands and private-label products, covering most makes and models. We provide training on the latest technologies, including our EVE - Electric Vehicle Expert program, to keep our partners at the industry forefront.

At Bumper to Bumper, we stand for the right to repair, fighting obsolescence, and keeping cars on the road longer. If something can be repaired, it should be! Long live your car!