Automotive Contact Centre Team Leader - Sales & Service

Veritas Careers; England; On-site; GBP 45,000 - 55,000; Full time

Job summary

Veritas Careers is recruiting for a Contact Centre Team Leader to join their Leicestershire-based call centre, offering a £45,000 base salary with a £55,000 OTE and a performance-based bonus. The role focuses on leading a busy team, driving sales conversions from inquiries to appointments, and ensuring high standards of customer service.

The successful candidate will have call centre leadership experience, strong coaching skills, and an ability to manage performance and HR tasks.

Qualifications

• Proven experience in a call centre or similar leadership role.
• Strong track record of driving sales and customer satisfaction.
• Exceptional leadership, coaching, and motivational skills.
• Strong organisational and time management abilities.
• Confident handling performance-related issues and HR tasks (rotas, holidays, commissions).
• FCA accreditation (or willingness to obtain).

Responsibilities

• Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints.
• Convert a high volume of inbound and outbound enquiries into appointments and direct sales.
• Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.
• Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews.
• Manage departmental productivity and staffing to ensure optimum coverage and efficiency.
• Maintain a professional, friendly, and brand-aligned environment within the call centre.
• Provide insights and feedback on customer trends during daily management meetings.
• Liaise with internal departments to ensure seamless communication and collaboration across the business.

Skills

Leadership

Sales

Customer Service

Coaching

Performance Management

Job description

Veritas Careers is recruiting for a Contact Centre Team Leader to join their Leicestershire-based call centre, offering a £45,000 base salary with a £55,000 OTE and a performance-based bonus. The role focuses on leading a busy team, driving sales conversions from inquiries to appointments, and ensuring high standards of customer service.

The successful candidate will have call centre leadership experience, strong coaching skills, and an ability to manage performance and HR tasks.