Automotive Business Development Center / BDC

Mataga Automotive, Inc.; Stockton; On-site; GBP 20,000 - 40,000; Full time

Job summary

Join a dynamic and family-owned automotive dealership where your passion for cars and customer service can shine! As a Sales BDC, you will engage with potential customers through various channels, ensuring they receive the exceptional service that defines our brand. This role offers a unique opportunity to build relationships, assist clients in selecting the perfect vehicle, and contribute to a team that values dedication and excellence. If you're ready to make a difference in the automotive industry and thrive in a supportive environment, this is the place for you!

Qualifications

• Proven track record in customer service and/or sales, preferably in automotive.
• Excellent communication and organizational skills are essential.

Responsibilities

• Monitor and follow up with potential customers via leads.
• Provide outstanding customer service and assist with vehicle selection.

Skills

Customer Service

Communication Skills

Multi-tasking

Organizational Skills

Automotive Knowledge

Flexibility

Education

High School Diploma or Equivalent

Tools

Automotive Computer Systems

Job description

Reports to Sales Operations Manager, Sales Managers

About Mataga of Stockton
Established in 1980, Mataga of Stockton GMC Cadillac has been serving Stockton and the greater San Joaquin Valley for over the last 30+ years. Family owned and operated, the core values are represented by each and everyone of the Mataga Team Members. As the preferred GM Certified Franchise Dealership, we strive to provide our customers with the assistance they may need. Our Sales, Customer Care, and Service departments are ready to answer any questions and provide the level of customer care that the Mataga name and brand is known for. Come visit us and experience it for yourself, we are local inside the iconic Stockton AutoMall at 3261 Auto Center Circle, Stockton, CA 95212.

Position Schedule
Full time job, 5 days a week, 8 hours working day

Job Conditions
Mainly an office setting job, spend some time outdoors in the weather and elements. Majority of the time indoors in air-conditioned areas.

Summary
As a Sales BDC, you will be directly responsible for monitoring and following up with potential customers via leads in the forms of but not limited to internet, phone, and visits to the dealership. Providing outstanding customer service skills alongside having the goal to schedule or assist the customer.

Essential Functions

• Following and maintaining relationships with former customers
• Monitoring and contacting internet leads
• Making phone calls throughout the day of incoming and outbound calls
• Determining each customer’s vehicle needs by active listening
• Learning, understanding, and following call and email scripts
• Setting, confirming, and following up on appointments
• Performing surveys with customers
• Other duties as required
• Assisting and working alongside the Sales team
• Speaking to in-market consumers to evaluate vehicle wants and needs
• Discussing available vehicles in each segment
• Asking investigative questions to understand customer’s wants and needs best
• Assisting consumers in selecting vehicles that will fit their lifestyle
• Assisting consumers with loan applications, if necessary
• Assisting consumers with trade-in questions/offers as necessary

Minimum Qualifications

• Proven track record in customer service and/or sales; BDC/internet automotive
• Excellent customer service and communication skills
• Ability to establish rapport and build relationships to ensure repeat customers
• Strong multi-tasking and organizational skills
• Professional appearance and demeanor
• Passionate about the automotive industry and new vehicles in general
• Familiarity with the new makes and models available today
• Computer savvy with the ability to manage multiple applications at once
• Flexibility in scheduling, including weekends and holidays
• Desire to help others and assist them in reaching their goals
• Excellent written and oral communication skills
• Ability to maintain a positive, good-natured attitude
• Comfortable with interacting with customers, speaking on a public address system, and using automotive computer systems
• Ability to read and comprehend instructions and information
• Ability to meet the company’s production and quality standards

Location:
Mataga of Stockton
3261 Auto Center Circle
Stockton, CA 95212

Qualifications

• High school diploma or equivalent

Licenses

• Driver’s License
• Sales License (or can be obtained upon hiring)

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the Dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, technological developments, etc.).