Automotive Assistant Service Manager

ASI Recruitment Ltd; Kingston; On-site; GBP 33,000 - 38,000; Full time

Job summary

A family-owned motor retail group in Kingston is seeking an experienced Assistant Aftersales Manager. The role offers a basic salary of £33,000, with an OTE of £38,000 and a company vehicle. Ideal candidates will have previous supervisory experience and strong customer service skills, ensuring successful operations and team leadership in a fast-paced environment.

Benefits

Company vehicle

Life insurance

Loyalty bonus scheme

Training and development opportunities

Workplace pension

Qualifications

• Previous supervisory or team-leading experience in automotive aftersales or retail.
• Proven history of delivering strong customer service.
• Willingness to keep up to date with product and technical information.

Responsibilities

• Support the Aftersales Manager in day-to-day operations.
• Lead and motivate a team of service advisors and technicians.
• Oversee job scheduling, performance monitoring, and compliance.

Skills

Supervisory experience

Customer service skills

Problem-solving skills

Organizational skills

Communication skills

Education

Full UK driving licence

Job description

Overview

"The function of leadership is to produce more leaders, not more followers." – Ralph Nader

Automotive Assistant Service Manager

OTE of £38,000; Company Car; Life Insurance and Loyalty Bonus Scheme; Genuine Opportunity for Progression

Location: Kingston Area

A well-established, family-owned motor retail group is recruiting an experienced Assistant Aftersales Manager. The role offers a basic salary of £33,000 with a realistic OTE of around £38,000 and a company vehicle. This position suits a hands-on leader who wants progression and responsibility in a busy aftersales environment. Core hours are Monday–Friday, 8:00am–6:00pm, with a paid Saturday morning rota.

Responsibilities

• Support the Aftersales Manager in the day-to-day running of the aftersales operation, ensuring service delivery consistently meets customer expectations
• Lead, coach and motivate a mixed team of service advisors, technicians and apprentices, encouraging a customer-first culture through example and guidance
• Oversee scheduling, job allocation and performance monitoring to maintain workshop efficiency and quality standards
• Act as the escalation point for complex or high-priority customer issues, applying problem-solving skills to achieve timely resolutions and retain customer trust
• Work cross-functionally with Parts, Service and Workshop teams to deliver a seamless customer journey and continuous business improvement
• Assist with administrative duties, reporting and KPI tracking to support informed decision-making
• Maintain high standards of departmental housekeeping, safety and compliance; support ad-hoc projects as required

Requirements

• Previous supervisory or team-leading experience in automotive aftersales, retail or a customer-facing environment
• Proven history of delivering strong customer service and building rapport with customers
• Proactive, solution-focused approach with a ‘can-do’ attitude and ownership mentality
• Strong organisational skills and the ability to prioritise effectively in a busy environment
• Excellent communication and people management skills; able to coach and influence colleagues positively
• Willingness to develop and keep up to date with product and technical information
• Full UK driving licence

Salary and Benefits

• £33,000 basic salary
• Realistic OTE circa £38,000
• Company vehicle provided
• Monday–Friday 08:00–18:00; Saturday rota 08:00–13:00 (paid separately)
• Workplace pension, life insurance and employee assistance programme
• Cycle to Work, eyecare vouchers, staff discounts and long service awards
• Training and development opportunities with manufacturer-aligned programmes
• Clear progression pathways

This role offers excellent scope to develop management skills within a supportive aftersales team and to progress within a well-respected motor group.

Other Opportunities

If you are looking for something else in the Automotive sector, please get in touch, as at ASI Automotive Recruitment we make it our mission to find the right job for YOU!

Referral Scheme

If you’re not a automotive supervisor, but you know of someone who is and maybe interested we will pay £75 in vouchers of your choice for a successful recommendation. If you’re interested or know of someone that might be please get in touch.

Important

Silent Search: Looking for a new role but want to keep it confidential? With ASI Recruitment, your details remain completely anonymous until you’re invited to interview. Your job search stays private — just as it should. ASI Recruitment will never move forward with an application without speaking to you first. To make sure we can reach you quickly, please include up-to-date contact details on your CV. The job is based in Kingston and our client would like you to have a commute you can carry out in the long term. If you would like to know more about this exciting opportunity please provide your current and accurate CV. Our standard procedure is to speak to you before we send your CV to any of our clients, so please ensure your contact details are on your CV.