Automotive Assistant Service Manager

ASI Recruitment; City Of London; On-site; GBP 38,000; Full time

Job summary

A leading automotive recruitment agency is seeking an experienced Assistant Service Manager for a family-owned motor retail group in Kingston. Offering a salary of £33,000 with an OTE of £38,000, this role involves leading a team to deliver high-quality aftersales service. Benefits include a company car, life insurance, and opportunities for progression within the company. Apply today for a chance to advance your career.

Benefits

Company vehicle provided

Life insurance

Loyalty bonus scheme

Training and development opportunities

Clear progression pathways

Qualifications

• Previous supervisory or team-leading experience in automotive aftersales or customer-facing environment.
• Proven history of delivering strong customer service.
• Proactive, solution-focused approach.

Responsibilities

• Support the Aftersales Manager in daily operations.
• Lead and motivate a team of service advisors and technicians.
• Oversee scheduling and performance monitoring.
• Act as the escalation point for customer issues.
• Work with cross-functional teams to ensure business improvement.

Skills

Customer service

Team leadership

Problem-solving

Time management

Communication

Job description

Overview

"The function of leadership is to produce more leaders, not more followers." - Ralph Nader

Automotive Assistant Service Manager
OTE of £38,000!
Company Car Provided!
Life Insurance and Loyalty Bonus Scheme!
Genuine Opportunity for Progression!
Kingston Area
A well-established, family-owned motor retail group is recruiting an experienced Assistant Aftersales Manager.

Offering a basic salary of £33,000 with realistic OTE of around £38,000 and a company vehicle, this role suits a hands-on leader who wants progression and responsibility in a busy aftersales environment. Core hours are Monday-Friday, 8:00am-6:00pm, with a paid Saturday morning rota.

Responsibilities

• Support the Aftersales Manager in the day-to-day running of the aftersales operation, ensuring service delivery consistently meets customer expectations
• Lead, coach and motivate a mixed team of service advisors, technicians and apprentices, encouraging a customer-first culture through example and guidance
• Oversee scheduling, job allocation and performance monitoring to maintain workshop efficiency and quality standards
• Act as the escalation point for complex or high-priority customer issues, applying problem-solving skills to achieve timely resolutions and retain customer trust
• Work cross-functionally with Parts, Service and Workshop teams to deliver a seamless customer journey and continuous business improvement
• Assist with administrative duties, reporting and KPI tracking to support informed decision-making
• Maintain high standards of departmental housekeeping, safety and compliance; support ad-hoc projects as required

Requirements

• Previous supervisory or team-leading experience in automotive aftersales, retail or a customer-facing environment
• Proven history of delivering strong customer service and building rapport with customers
• Proactive, solution-focused approach with a 'can-do' attitude and ownership mentality
• Strong organisational skills and the ability to prioritise effectively in a busy environment
• Excellent communication and people management skills; able to coach and influence colleagues positively
• Willingness to develop and keep up to date with product and technical information
• Full UK driving licence

Salary and Benefits

• £33,000 basic salary
• Realistic OTE circa £38,000
• Company vehicle provided
• Monday-Friday 08:00-18:00; Saturday rota 08:00-13:00 (paid separately)
• Workplace pension, life insurance and employee assistance programme
• Cycle to Work, eyecare vouchers, staff discounts and long service awards
• Training and development opportunities with manufacturer-aligned programmes
• Clear progression pathways

This role offers excellent scope to develop management skills within a supportive aftersales team and to progress within a well-respected motor group.

Apply today to be considered.

Other Opportunities

If you are looking for something else in the Automotive sector, please get in touch, as at ASI Automotive Recruitment, we make it our mission to find the right job for YOU!!

Referral Scheme

If you\'re not a automotive supervisor, but you know of someone who is and maybe interested we will pay £75 in vouchers of your choice for a successful recommendation. If you\'re interested or know of someone that might be please get in touch.

Important

Silent Search

Looking for a new role but want to keep it confidential? With ASI Recruitment, your details remain completely anonymous until you\'re invited to interview. Your job search stays private — just as it should.

Please note: ASI Recruitment will never move forward with an application without speaking to you first. To make sure we can reach you quickly, please include up-to-date contact details (mobile, email, and landline if you have one) on your CV.

The job is based in Kingston and our client would like you to have a commute you can carry out in the long term.

If you would like to know more about this exciting opportunity please get in touch with your current and accurate CV.

Our standard procedure is to speak to you before we send your CV to any of our clients so please make sure your contact details are on your CV