Automation Solutions Specialist

Teya; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An innovative company is seeking an Automation Solutions Specialist to streamline internal processes and enhance customer service. This role involves collaborating with product managers and operations leaders to design automation solutions, integrating systems, and analyzing data for insights. You'll have the opportunity to work with cutting-edge technologies, including AI tools, in a supportive and dynamic environment. With a focus on continuous improvement, you'll play a key role in helping small businesses thrive by optimizing workflows and processes. If you're passionate about automation and technology, this position offers a chance to make a real impact.

Benefits

Flexible working hours

Health and mental support

Extended maternity and paternity leave

Cycle-to-Work Scheme

Health and Life Insurance

Pension Scheme

25 days of Annual Leave

Office snacks

Friendly office environment

Qualifications

• Hands-on experience with automation and systems integration.
• Proficient in Python and JavaScript for scripting tasks.

Responsibilities

• Develop and maintain automation workflows using Workato.
• Integrate systems for accurate data flow and minimal manual intervention.

Skills

Automation Development

Python

JavaScript

Data Analysis

API Integrations

Statistical Methods

Collaboration

Education

Bachelor's Degree or Equivalent Experience

Tools

Workato

HubSpot

Zendesk

Jira

Job description

1 week ago Be among the first 25 applicants

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

Company Description

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Job Description

Your Mission

We’re seeking a hands-on Automation Solutions Specialist to optimise our internal processes and workflows. Collaborating with Product Managers (particularly those overseeing CR and sales tools) and Operations leaders, you will design and implement solutions that enhance how we serve our customers. This involves everything from automating logistics and supply-chain notifications to integrating our CRM platforms seamlessly with internal systems.

Key Responsibilities

• Automation Development & Maintenance
• Build, test, and deploy automation workflows, primarily using Workato (or comparable platforms).
• Create scripts (e.g. Python, JavaScript) to handle scenarios beyond standard connectors or integrations.
• Systems Integration & Data Synchronisation
• Integrate and synchronise systems (HubSpot, Zendesk, Jira, etc.) to ensure accurate data flow and minimal manual intervention.
• Manage logistics-related processes, including real-time notifications and communications around deliveries or status updates.
• Data Handling & Analysis
• Process large Excel datasets (>10k rows) in data frames for reporting, visualisation, and trend analysis.
• Apply basic statistical methods (means, medians, standard deviations) to identify efficiencies and inform decision-making.
• Collaboration & Stakeholder Engagement
• Work closely with operational leaders and agents in multiple locations, gathering requirements and translating them into actionable automation proposals.
• Conduct occasional presentations or demos of automation solutions, though the primary focus is hands-on execution.
• Continuous Improvement & Innovation
• Regularly assess existing processes for opportunities to automate and improve.
• Leverage AI and Large Language Models (LLMs) to expedite coding, debugging, and prototyping solutions.
• Security & Compliance Awareness
• Ensure automations follow essential data security and privacy best practices.
• Liaise with relevant teams on compliance considerations as needed (e.g., data privacy regulations).
• Leadership & Growth
• Guide less experienced team members or peers in best practices for automation.
• Potentially lead a small team of automation specialists as the function expands.
  

Qualifications

• Technical Proficiency
• iPaaS Experience: Hands-on knowledge of Workato or a similar platform.
• Coding/Scripting: Strong ability to write and troubleshoot scripts in Python, JavaScript, or a similar language.
• API Integrations: Familiar with RESTful APIs, JSON payloads, and token-based authorisations.
• Data Handling
• Proficient in using spreadsheets, data frames, and basic data visualisation tools.
• Able to handle medium-large data sets (tens of thousands of rows) efficiently.
• Tools & Platforms
• Comfortable working with Jira, HubSpot, Zendesk, and other CRMs or ticketing systems.
• Advantageous to have experience building browser-based extensions or “hacky” integrations for unique use cases.
• Analytical & Problem-Solving Skills
• Demonstrable track record of spotting automation opportunities and delivering workable, tested solutions.
• Capable of basic statistical calculations to inform operational decisions.
• Communication & Collaboration
• Able to translate business needs into technical solutions and convey progress to non-technical stakeholders concisely.
• Fluent written and spoken English; other languages a plus.
• Professional Experience
• Previous experience in a role heavily focused on automation, systems integration, or process engineering.
• Exposure to operational logistics or supply-chain systems is beneficial but not mandatory.
• Mindset & Growth
• Motivated to explore new technologies, including AI tools, to enhance productivity.
• Comfortable in a fast-paced environment with evolving priorities.
  

Additional Information

The Perks

• We trust you, so we offer flexible working hours, as long it suits both you and your team;
• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps;
• Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support;
• Cycle-to-Work Scheme;
• Health and Life Insurance;
• Pension Scheme;
• 25 days of Annual Leave (+ Bank Holidays);
• Office snacks every day;
• Friendly, comfortable and informal office environment in Central London.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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