Automation Project Manager - Customer Communications

ZipRecruiter; Glasgow; On-site; GBP 38,000 - 40,000; Full time

Job summary

A leading financial services organization is seeking an Automation Project Manager to transform manual communication processes into automated solutions. This role involves project leadership, stakeholder engagement, and delivering impactful automation projects. Join us to lead change in a respected institution.

Qualifications

• Proven track record in project management, ideally in technology or process automation.
• Experience in automated customer communication solutions from design to delivery.

Responsibilities

• Lead the full project lifecycle from scoping to delivery.
• Manage project plans, timelines, and resource allocation.
• Oversee user acceptance testing and quality assurance.

Skills

Project Management

Business Analysis

Communication

Tools

MS Visio

Salesforce CRM

Job description

Job Description

£38-£40k per annum (pro rata) UK and EU stettled status needed.

Right to work Visa should be for 5yrs anything less would not be considered.

Are you passionate about transforming traditional ways of working into streamlined, tech-driven solutions? Do you thrive in delivering automation projects that make a real impact? If so, we want to hear from you.

Our Client is a leading financial services organisation on a mission to modernise our customer communications. We're looking for an experienced Automation Project Manager to lead a pivotal project: replacing manual communication processes with efficient, automated solutions.

What You'll Be Doing

As the Automation Project Manager, you’ll take ownership of the full project lifecycle — from scoping and requirements gathering to implementation and delivery. You’ll work closely with internal stakeholders and external partners to ensure smooth and secure automation of communication processes across the business.

Your key responsibilities will include:

• Project Leadership – Create and manage detailed project plans, timelines, resource allocation, and risk mitigation strategies.
• Solution Design & Delivery – Lead the design and deployment of automated communication systems using our existing platforms and suppliers.
• Business Analysis – Partner with business users to map out current manual workflows and translate them into clear automation requirements.
• Testing & QA – Oversee user acceptance testing and ensure robust quality assurance for all communication solutions.
• Stakeholder Engagement – Keep all relevant stakeholders informed with clear updates on progress, risks, and resolutions.

What You Bring

To succeed in this role, you'll need:

• A proven track record in project management, ideally with a focus on technology or process automation projects.
• Financial services industry experience, with a solid grasp of operational and regulatory frameworks.
• Hands-on experience in automated customer communication solutions, from design to delivery.
• Strong business analysis skills, including requirements gathering and end-user acceptance testing.
• Confidence using tools like MS Visio and familiarity with Salesforce CRM is a bonus.
• Excellent communication skills and the ability to collaborate across departments.

Bonus Points For

• Exposure to data management within financial services
• Working knowledge of hybrid working and cross-functional collaboration
• Passion for driving change and continuous improvement

Why Join Us?

This is your opportunity to play a key role in a high-impact transformation project within a respected financial institution. If you're ready to lead, influence, and innovate—apply today and be part of something meaningful.