Automation Operations Manager [AQ-21508]

Aquent; Worthing; Hybride; GBP 85 000 - 120 000; Plein temps

Résumé du poste

Aquent is seeking an experienced Automation Operations Manager to lead the support, maintenance, and continuous improvement of a cutting-edge automation and AI platform in a major UK infrastructure environment. You will own the operational ecosystem to ensure high availability and security of live automated workflows and RPA tools.

You will manage an external partner engineering team, drive stability and scalability, and collaborate with architects and business SMEs to align with strategic

Qualifications

• Experience leading live, enterprise-scale automation environments.
• Hands-on with Power Platform tools including Power Automate.
• Proven ability to manage external managed-service partners.
• Knowledge of security, DLP, RBAC, and cloud audit logging.
• Experience with monitoring/telemetry tools (Azure Monitor, Dynatrace).

Responsabilités

• Lead external Automation Operations Engineers team and ensure ITIL-aligned SLAs.
• Oversee production automations, runbooks, and CoPilot Agents.
• Drive root-cause analyses, implement improvements, and prevent outages.
• Own change management, patch cycles, and environment governance.
• Collaborate with architects and SMEs to align with guardrails.
• Provide dashboards and analytics for platform health.

Connaissances

Automation leadership

Power Platform

Vendor management

Security & RBAC

Monitoring tools

Outils

Azure Monitor

Dynatrace

Description du poste

Are you an experienced Automation Operations leader looking to make a huge impact across a major UK infrastructure environment? We are seeking a dynamic, forward-thinking Automation Operations Manager to lead the support, maintenance, and continuous improvement of our cutting-edge automation and AI platform.

In this critical role, you will take full ownership of the operational ecosystem—ensuring the high availability, security, and resilience of our live automated workflows, RPA tools, and next-generation Power Platform CoPilot Agents. Leading an external managed-service engineering team, you will bridge technical excellence with operational strategy, driving stability, scalability, and long-term business value.

Key Responsibilities

• Managed Service Leadership: Lead, direct, and quality-assure an external partner team of Automation Operations Engineers. Oversee intake, incident triage, prioritisation, and problem resolution aligned with ITIL best practices and strict SLAs.
• Operational Excellence: Supervise the day-to-day health of all production automations, bot controllers, runbooks, orchestrations, and CoPilot Agent solutions.
• Incident & Root-Cause Management: Dive deep into telemetry, system logs, and observability tools to conduct root-cause investigations, prevent recurring failures, and boost long-term reliability.
• Release & Governance: Own operational change processes, patch management cycles, environment governance, regression testing, and rollback procedures.
• Cross-Functional Collaboration: Partner closely with Enterprise Architects, Platform Engineers, and Business SMEs to ensure operational solutions stay aligned with architectural guardrails and strategic goals.
• Continuous Improvement: Leverage operational reporting, usage analytics, and platform health dashboards to refine operational tooling and provide key insights for solution evolution or consolidation.

What We Are Looking For

Technical & Operational Expertise

• Strong track record running and supporting live, enterprise-level automation environments.
• Hands-on experience with Microsoft Power Platform tools, including Power Automate and Power Platform CoPilot Agents.
• Skilled in vendor/partner management with proven experience driving performance across external managed-service suppliers.
• Expert knowledge of platform security, DLP policies, RBAC, identity, and audit logging for cloud and automation stacks.
• Proficiency with modern monitoring and telemetry tools (e.g., Azure Monitor, Dynatrace).

Soft Skills & Mindset

• Exceptional diagnostic, troubleshooting, and analytical skills.
• Strong communication and stakeholder management skills, capable of working with technical experts, business leaders, and external vendors alike.
• A high-energy, proactive approach with a strong focus on regulatory compliance, stability, and operational resilience.

Desirable Qualifications

• Certifications: PL-400, PL-600, AZ-104, ServiceNow, or ITIL v4.
• Awareness of AI solution telemetry (model drift, prompt behavior, usage patterns).
• Familiarity with UK regulated infrastructure operations.

Why Join Us?

This is an exciting opportunity to shape the future of our digital operations. You’ll lead a crucial function at the intersection of RPA, low-code automations, and cutting-edge AI technologies, enjoying total operational autonomy to build resilient, world-class automated capabilities.

Client Description

Imagine an enterprise with over 3,000 employees, serving millions of people daily, undergoing the largest infrastructure and technology overhaul in their history. Backed by a sizeable multi-year investment program – underpinned by top-tier global infrastructure investors – our client is fundamentally rewriting how heavy their sectors operates.

Instead of treating technology as a back-office utility, this client is putting Artificial Intelligence, Power Platform, RPA, and Cloud Orchestration directly onto the frontlines.

Joining our client today means getting on the ground floor of a high-visibility digital transformation journey. You will not be maintaining old systems; you will be architecting, running, and scaling the future digital engine of a high profile, well known brand.

Other Requirements

1 day in the office a week (Monday) the remainder remote.