Automation Manager

Infoplus Technologies UK Ltd; City of Westminster; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A technology services company is seeking an Automation Support Manager to lead operational aspects of a large application footprint. The role requires a minimum of 10 years of experience, strong ITIL service management knowledge, and familiarity with SRE methodology. This is a hybrid position based in London offering the opportunity to manage critical operational teams and processes effectively.

Qualifications

• Minimum 10 years of experience in a relevant field.
• Solid understanding of ITIL-based service management processes.
• Familiarity with SRE methodology and techniques.

Responsibilities

• Lead operational aspects of a large application footprint.
• Apply ITIL-based service management process methodology.
• Implement SRE methodology and techniques.

Skills

ITIL experience

SRE methodology

Process Automation

Tools

Helix ITSM

Microsoft BI

Remedy ITSM

Job description

Overview

Role: Automation Support Manager

Type: Contract

Location: London, UK (Hybrid)

Responsibilities

• Leading operational aspects of a large application footprint and operational teams
• Apply ITIL-based service management process methodology and ITIL v5 principles
• Familiar with SRE methodology and techniques

Qualifications

• Minimum years of experience: 10+ years
• ITIL Experience Service Management process methodology + ITIL v5
• Familiar with SRE methodology and techniques

Nice to have

• Helix + Remedy ITSM
• Microsoft BI reporting
• Process Automation