Automation Engineer

Computershare Danmark; City of Edinburgh; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Flexible work arrangements

Health and wellbeing rewards

Investment opportunities in company shares

Job summary

A global financial administration leader is seeking a ServiceNow Automation Engineer in Edinburgh. This hybrid role requires expertise in the ServiceNow platform and a strong understanding of web technologies. Responsibilities include optimising services, working within a supportive team, and contributing new ideas. Ideal candidates will have problem-solving abilities and experience with Agile methodologies. The company offers flexible work arrangements and a commitment to employee wellbeing.

Qualifications

• Enthusiastic and driven individual with attention to detail.
• Excellent oral and written communication skills.
• Experience with ServiceNow modules (CSM/ITOM/GRC).

Responsibilities

• Deliver optimisation and transition of services into the engineering department.
• Contribute to discussions and generate new ideas.
• Collaborate with build team to meet sprint goals.

Skills

ServiceNow platform knowledge

Web technologies (XML, HTML, JavaScript)

Agile methodologies

Troubleshooting skills

Configuration Management knowledge

Tools

Automated Testing Frameworks

Job description

Job Description

Location: Edinburgh, Hybrid.

In this position, you’ll be based in the Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

As our ServiceNow Automation Engineer you will deliver the optimisation of existing and transition of new services into Computershare Technology Services Engineering department (CTO). You’ll be encouraged to bring new ideas, changes and drive the technology and team forward.

We’ve listed below why we think this role stands out and why this is such a great team to join!

• Our leadership team are invested in developing and training our employees, so you will have the opportunity to carry on learning and developing in your role.
• You will be working within a supportive department, where the teams are focused on being the best.
• We’re a global organisation; you’ll be exposed to the wider business and opportunities to work in a global capacity.

This role will be a 12-month fixed term contract.

Interested? Keep on reading to find out a bit more about what you’ll be doing, and the type of person that we’re looking for.

A role you will love

This is an exciting opportunity for you to contribute to discussions, generate new ideas and deliver value early and often throughout the process. You’ll be able to share your knowledge with other members of the build team to help meet sprint goals.

Other Key Responsibilities

• In-Depth cross-tool understanding of ServiceNow such as flow designer, user interface (UI), client scripts, business rules, or similar PaaS/SaaS toolsets.
• Demonstrable and transferable knowledge of web technologies such as XML, HTML, Web Services, Java Script
• Passion and energy to work in an IT operations environment in an always‑up, always‑available service
• Experience of working within rapid deployment environments utilising Agile (particularly SCRUM methodology) or DevOPS software development
• Knowledge of current trends and best practices within the IT industry
• Troubleshooting and problem resolution practices and processes

What will you bring to the role?

We’re looking for an enthusiastic, driven and passionate individual with meticulous attention to detail. You will have a good understanding of supporting tools and technologies such as LDAP, SSO and Identity Management, Automated Testing Frameworks. You will also have excellent oral and written skills with the ability to confidently engage with both, internal and external stakeholders.

Some Other Key Skills That You’ll Have

• Strong foundational knowledge of the ServiceNow platform
• Understanding/experience with Configuration Management, working knowledge of CMDB and configuration.
• Experience with the CSM/ITOM/GRC Modules within ServiceNow
• Understanding of SaaS/PaaS platforms
• Logical thinking and problemsolving ability
• Some coding fundamentals (e.g., Java)
• Experience with agile methodologies

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more. Ours is a welcoming and close‑knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

About Us

A company to be proud of We’re a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We’re dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.