Auto Damage Appraiser - Door-to-Door Program

Plymouth Rock Assurance Corporation; Gloucester; On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic and forward-thinking auto insurance provider as an Auto Damage Appraiser. In this role, you will be responsible for surveying vehicle damages, preparing estimates, and negotiating settlements while providing exceptional customer service. The position requires a keen mechanical aptitude and strong communication skills as you liaise with body shops and manage claims in the North Shore area. If you thrive in a fast-paced environment and are passionate about helping customers navigate their claims, this opportunity is perfect for you. Be part of an innovative team dedicated to transforming the auto insurance experience for clients.

Qualifications

• Bachelor's degree preferred and/or 5+ years of auto claims appraisal experience.
• Must possess MA State Appraiser License.

Responsibilities

• Survey damages, prepare estimates, and negotiate settlements for auto claims.
• Complete re-inspections and document claim files as necessary.

Skills

Customer Service

Negotiation Skills

Mechanical Aptitude

Communication Skills

Organization

Education

Bachelor's Degree

Tools

Auto Appraisal Software

Job description

Auto Damage Appraiser - Door-to-door program, Gloucester, MA and North Shore

GENERAL PURPOSE
The Auto Damage Appraiser is responsible for re-inspecting physical damage estimates on vehicles where a claim has been submitted for customers utilizing our Door-to-Door Repair network shops. The candidate will be required to provide a high level of customer service while utilizing measures to control severities. This includes oversight of DTD shops in the Massachusetts region utilizing re-inspections as containment controls. This position is located in the field within the North Shore area of Massachusetts. The ideal candidate will reside north of Boston and will be able to cover most of the North Shore, MA.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Survey damages, prepare estimates and negotiate settlements. Settlements include partial and total losses within their established authority level.
• Issue drafts to the appropriate parties.
• Document the claim file as necessary.
• Complete re-inspections and supplements in a timely manner complying with all Massachusetts state regulations.
• Liaison to Body Shops in our DTD network.
• Comply with all production standards and estimating guidelines.
• Ensure that service, expense control and public relations are maintained at all times.
• Complete reports on recovered theft and fire assignments.
• Participate in team meetings.
• Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time.
• Adhere to privacy guidelines and Massachusetts 212 CMR 2.00.

EDUCATION & EXPERIENCE
Bachelor's degree preferred and/or a minimum of 5 years of auto claims appraisal experience.

ADDITIONAL INFORMATION

• Territory – North Shore Massachusetts
• Must have valid driver’s license and favorable driving record.
• Adverse conditions are encountered while inspecting vehicles. Candidate must be able to work outside in inclement weather and drive long distances.
• Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc.
• Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home.
• Must have a strong mechanical aptitude.
• Body shop experience a plus but not required.
• Must be organized and possess the ability to work independently with limited supervision.
• Must possess solid communication and negotiation skills.
• MA State Appraiser License Required.

About Plymouth Rock
Plymouth Rock is a leading auto insurance provider serving more than 650,000 customers across Massachusetts, New York, Connecticut, New Jersey Pennsylvania and New Hampshire. Tapping into its 30+ years of industry experience, Plymouth Rock has pioneered a new way to do car insurance for consumers. Combining the local knowledge and expertise of independent agents, with the power and ease of doing business online, Plymouth Rock has changed the insurance lifecycle by giving consumers choice – to do business the way they want.

Plymouth Rock is headquartered across from South Station in Downtown Boston, with offices across New England, New York and New Jersey. With more than $2 billion in premiums underwritten and serviced, the Plymouth Rock Group employs over 1,500 people and writes insurance through 800+ independent agents. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent.”