Audit Moving Consultant

Suddath Van Lines, Inc.; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading relocation services provider in Greater London is seeking an experienced candidate to manage global assignment services. The role involves delivering relocation services, managing client expectations, and ensuring smooth transitions for clients. The ideal candidate will have 3-5 years of experience in relocation services and a strong customer service focus. This position offers a competitive wage and a comprehensive benefits package.

Benefits

Competitive wage

401(k) plan with company matching

Paid Time Off (PTO)

Tuition reimbursement plan

Qualifications

• 3-5 years' experience in relocation services.
• Strong customer service orientation.
• Experience managing client relationships.

Responsibilities

• Deliver relocation services to clients.
• Manage client expectations and satisfaction.
• Administer client policies and provide timely information.

Skills

Excellent verbal & numerical reasoning

Can do attitude - positive and personable

Resilient under stress

Passionate about providing good customer service

Innovative and able to challenge existing processes

Ability to adapt to change

Honest and ethical approach to business

Ability to prioritize tasks

Job description

Why Choose Suddath to "Move" your Career to the Next Level?

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.

Sterling Lexicon is a leading global provider of relocation services, technology and knowledge. Our portfolio consists of operating lines in global relocation services, home valuations, move programs & related services, and technology platforms that add value for our customers. Our employees operate from regional offices in Asia, Europe, North America to support the success of our clients and their relocating employees around the world.

This position is responsible for global assignment services to our clients and their employees and families. To manage the smooth transition of the assignee and family to their new location, by applying the single point of co-ordination concept and provide ongoing support during the assignment, including repatriation where appropriate.

Accountabilities:

This role will be to deliver the range of relocation services offered by Sterling Lexicon to its client base and to deliver financial and operational value to Sterling Lexicon.

Key Responsibilities:

File Management

• To learn and administer client's policies.
• To develop relationship with clients.
• To answer queries that the client may have about the moving process
• To ensure that information requested by the client is provided on a timely basis
• To return calls or respond to requests for information within 24 hours
• Highlight to the line manager any cost overruns and act accordingly
• To liaise with moving services dept where applicable.
• To start initiations
• To control the Transit Cover
• To answer assignee queries before the move is passed on to a dedicated Consultant once formally initiated
• To preform cost comparisons
• Billing files
• To assist with audits and follow ups
• To answer queries that the client may have about the cost sheets and invoices
• Meeting KPIs

Client Liaison

• To keep client closely informed of progress of programme.
• To ensure complete satisfaction from our clients.
• To occasionally support relevant Manager or CSM at client meetings
• To update all client documentation upon receipt of new information
• To follow up with agents for back ups
• To keep Helix updated and ensure all notes screen are completed for the client to view.
• To ensure all data in Helix is correct so clients can run reports via the extranet.

Team

• To work effectively within Sterling by providing support, where required, to all members of the Organisation
• To advise the respective Relocation Manager/Director of suggestions (process improvement, costs savings)
• To assist team members on management of assignee files and provide day-to-day holiday and team support
• To update documentation when requested by team members

Qualifications Required:

• 3-5 years' experience in Relocation services
• Excellent verbal & numerical reasoning
• Can do attitude - positive and personable
• Resilient under stress
• Passionate about providing good customer service
• Innovative and able to challenge existing processes
• Ability to adapt to change
• Honest and ethical approach to business
• An ability to prioritise tasks and work on own initiative

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.