Audiology Receptionist (NHS AfC: Band 2) - Administration - Chesterfield Royal Hospital NHS Fou[...]

Chesterfield Royal Hospital; Chesterfield; On-site; GBP 24,000 - 28,000; Part time

Job summary

Chesterfield Royal Hospital is seeking a part-time Audiology Receptionist to join the Adult Audiology Services team. The role involves managing patient calls, scheduling appointments, and ensuring excellent patient care within a supportive environment. If you have strong communication skills and are IT proficient, come and be part of a caring team dedicated to patient service.

Qualifications

• Experience in a busy office or reception role.
• Able to prioritise and organise own tasks.
• Experience in customer service.

Responsibilities

• Providing professional telephone and reception service.
• Managing appointments and clinic bookings efficiently.
• Updating and managing data in Auditbase.

Skills

Communication

IT skills

Customer service

Education

GCSE level or equivalent

Typing Qualification or equivalent

Tools

Microsoft Office

Excel

Job description

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Main area Administration Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 22.5 hours per week (This post is to cover Monday, Tuesday & Wednesday) Job ref 166-SS-7294170

Site Chesterfield Royal Hospital Town Chesterfield Salary £24,169 per annum pro rata Salary period Yearly Closing 16/07/2025 23:59

Job overview

We are able to offer an exciting opportunity to work as the Audiology Receptionist within the Adult Audiology Services Administration and Reception team at Chesterfield Royal Hospital NHS Foundation Trust.

You will be well supported in the work environment by an experienced and friendly team; we care for our staff as much as we do for our patients and we want you to join us.

The post-holder should be proactive and have excellent communication, good IT skills, and able to prioritise their own workloads for themselves and others to accommodate changing demands within the team and service.

Main duties of the job

The Audiology Receptionist team

Contributes to the delivery of outstanding patient care by:

Providing a prompt and professional telephone service to patients in line with office procedures, contributing to the overall efficient and effective running of the audiology appointment function.

Provide a courteous reception service to patients and clinicians in line with office procedures, contributing to the overall effective running of the audiology clinics.

To work closely with audiologists and audiology admin staff to ensure that issues in clinic are raised immediately to maintain the level of service to patients.

To appoint patients into designated appointment slots and ensure any booking issues are raised immediately with the audiology admin co-ordinator.

To manage all calls presented to the Audiology department agreeing a suitable outcome ensuring Auditbase is updated to ensure quality data.

To book or amend any follow up appointments as required via phone calls or emails ensuring all clinic slots are booked efficiently.

Working for our organisation

Chesterfield Royal Hospital is located in Calow, Chesterfield, which is situated on a green field site on the edge of the Peak District National Park. It is home to the Crooked Spire and is also close to Sheffield, Derby and Nottingham, thus offering numerous choices for recreational activities and lifestyles.

Chesterfield Royal Hospital was officially opened by the queen in 1985 and since then it has continued to expand and modernise, currently holding approximately 550 beds. We provide acute in-patient and out-patient care for Chesterfield and the surrounding rural area of North Derbyshire, serving a population of approximately 350,000 people.

We are currently rated GOOD by the CQC.

Detailed job description and main responsibilities

Please see the Job description and Person Specification in the attachments section on this page. This document contains a full detailed description of the role and what the main responsibilities and duties are, along with the criteria that are required for the role.

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Person specification

Qualifications

• Educated to GCSE level or equivalent
• Typing Qualification or equivalent

Experience

• Experience of working in a busy office environment or reception role
• Experience of prioritising, planning and organising own tasks
• Working within guidelines
• Experience of customer service or dealing with the public
• Data Entry
• Experience of IT packages – Microsoft Office, Excel etc
• Previous experience in a Healthcare environment
• Experience of dealing with difficult situations and confrontations
• Experience of call handling

Skills & Knowledge

• Understanding of confidentiality and data protection
• Understanding of customer service
• Knowledge of Auditbase
• Knowledge of the Medway System
• Knowledge of Medical Terminology

Personal Attributes

• Professional manner
• Ability to work as part of a team
• Good interpersonal skills

Flexible Working

If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.

UK Points-based immigration system

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk) .

It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)

If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.

Communications

Communications throughout the application process will be via e-mail therefore please check your e-mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.

If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.

Please see the attached documents and links in relation to working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.

This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.

Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Opening hours:8.30am-5pm, Monday-Friday